Andrew Kuo
Audit & Assurance Advisor/Disability Service Facilitator
Upper Brookfield,QLD
Summary
Outgoing Disability Service Facilitator with many years of experience, supervising multiple groups of disability support worker and planning daily support activities for clients with disability. Extensive understanding of team building concepts and development goals. Communicates well with people from different backgrounds. Detail-oriented team player with strong organizational skills.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Audit and Assurance Advisor
CPL - Choice, Passion, Life
Brisbane City, QLD
09.2022 - Current
- Undertakes audit and assurance activities services to ensure the wellbeing and safeguarding of our Clients across all CPL Group service programs, regions and business areas.
- Assist with the development and implementation of a strategy for effective quality/process audits to ensure CPL is adhering to quality Standards/Legislation.
- Support Managers with undertaking self-audits of the services they deliver and their adherence to relevant standards.
- Undertakes quantitative and qualitative analysis of data and identify trends and risk areas to inform the CPL Group audit strategy and the continuous improvement of processes and practices.
- Maintains and supports setup of the systems utilized by the Audit and Assurance team, including identifying improvements, testing of system upgrades and ongoing training of employees on new processes and system functionality as required.
- Supports CPLs continuous improvement processes and works with managers and teams to implement continuous improvement strategies.
- Maintains knowledge of changes to legislation, practice standards, customer requirements, and provides ongoing feedback about changes.
- Undertakes other responsibilities as required and directed.
Supported Independent Living Household Facilitator
CPL - Choice, Passion, Life
Fig Tree Pocket, QLD
09.2019 - 09.2022
- Support and encourage individuals in positive manner to make choices and participate in decisions about their daily lives, and that their dignity, privacy and security of their possessions are maintained.
- Assist clients to manage their household, e.g. providing support to clients with menu planning, shopping, shift/staff duties list, household repairs and maintenance and bill-paying.
- Ensure service is flexible and responsive to clients' needs, e.g. for support to access medical and similar appointments, banks, shops and recreation activities
- Co-ordinate day-to-day operation of household, set priorities for household, draft and maintain functional staffing roster and distribute tasks in equitable manner to ensure smooth and flexible service delivery.
- Provide direct support team with quality supervision, support and mentoring and when required undertake recruitment, training and performance management.
- Maintain systems of recording and reporting and monitor all day-to-day activities of household and provide timely information and reports as required
Senior Direct Support Worker
CPL - Choice, Passion, Life
Fig Tree Pocket, QLD
12.2018 - 09.2019
- Provides support and assistance to individuals on matters of personal care including but not limited to bathing, toileting, dressing, eating and taking of medication.
- Implements and oversees, as appropriate, schedules of appointments and activities with health and other professionals and takes appropriate steps to ensure follow up action arising from such appointments is taken and recorded as necessary.
- Oversees support and assistance provided by Direct Support Workers as required, including providing guidance and support, communicating daily priorities and delegating tasks to ensure optimal service delivery.
- Provide safe and effective services and supports for daily living to optimize individuals' independence, health, well-being and quality of life.
Education
Certificate IV in Disability & Ageing Support -
03.2017 - 10.2017
Diploma of Management -
02.2015 - 02.2016
Bachelor of Nursing -
02.2011 - 12.2012
M.D. - Engineering Management
07.2009 - 07.2010
Bachelor of Science - Electrical Engineering
09.2004 - 06.2008
Skills
Staff Education and Training
Planning and Coordination
Teamwork and Collaboration
Clerical Support
Attention to Detail
Dependable and Responsible
MS Office
Accomplishments
- Successfully onboarding multiple first time Disability Support Workers to provide service for clients with disability
- Successfully providing ongoing support to Service employees in training and job required skills
- Successfully assisting multiple external audit schedules
- Successfully completing multiple internal audit schedules and providing feedback for corrective actions and continuous improvement items
- Successfully improving quality of care by implementing regular document audit and regular meeting with clients and care team members, listening to feedbacks and providing supports accordingly.
Timeline
Audit and Assurance Advisor - CPL - Choice, Passion, Life
09.2022 - Current
Supported Independent Living Household Facilitator - CPL - Choice, Passion, Life
09.2019 - 09.2022
Senior Direct Support Worker - CPL - Choice, Passion, Life
12.2018 - 09.2019
Charlton Brown - Certificate IV in Disability & Ageing Support,
03.2017 - 10.2017
Australian Business School - Diploma of Management,
02.2015 - 02.2016
Queensland University of Technology - Bachelor of Nursing,
02.2011 - 12.2012
Queensland University of Technology - M.D., Engineering Management
07.2009 - 07.2010
LungHwa University of Science And Technology - Bachelor of Science, Electrical Engineering
09.2004 - 06.2008