Brooke Keig
Maryborough,QLD
Summary
Highly motivated Human Services professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Disability Support Worker
CPL - Choice, Passion, Life
10.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Disability Support Worker
Sallustio Support Services
06.2023 - Current
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with healthcare providers to drive continuity of care.
Human Services Student
Headspace- Mental Health Worker
02.2024 - 05.2024
- Conduct comprehensive mental health assessments for young people aged 12-25.
- develop and implement individualised care plans and coordinate care with other members of the multidisciplinary team.
- Facilitate group therapy-based sessions addressing various mental health issues.
- Work with Senior Intake Officer to manage client intake and referral pathways.
- Use best practice guidelines to inform clinical decision-making and treatment.
- Utilise effective communication skills to establish meaningful partnerships with clients, families, and service providers.
- Engage in ongoing professional development through education, training and professional networking.
- Maintain accurate and timely records of client assessments, interventions, and progress.
Disability Support Worker
Life Choice
06.2023 - 11.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
Human Services Student
Hervey Bay Neighbourhood Centre- Bay Families
06.2023 - 10.2023
- Provide guidance and training on effective parenting techniques and offer advice on fostering positive-parent-child relationships.
- Teach stress management and coping mechanisms to parents and carers, provide emotional support and counselling.
- Assist families to develop problem-solving skills.
- Connect families with local community resources, such as food banks, healthcare services, and recreational programs.
- Assist families in navigating and accessing government and non-profit assistance programs.
- Provide supportive and holistic case-management to families.
- Collaborate with multidisciplinary team to provide holistic care to families.
Retail Attendant
Australia Post
03.2022 - 06.2023
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Supported visual merchandising efforts by creating eye-catching displays that showcased new products and promotions.
- Assisted with loss prevention efforts by monitoring suspicious activity and reporting incidents to management.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely replenishment.
- Utilized point-of-sale system effectively for transaction processing, refunds, exchanges, and inventory tracking purposes.
- Contributed to team meetings by sharing insights on customer preferences, market trends, and potential improvements for store performance.
Retail Cashier
Foodworks
03.2021 - 06.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Human Services -
University of The Sunshine Coast
Sunshine Coast, QLD07.2024
Undergraduate Certificate - Community Services
University of The Sunshine Coast
Sunshine Coast, QLD11.2022
Skills
- Independent Living Support
- Relationship Building
- Team Leadership
- Case Management
- Critical Thinking
- Decision-Making
- Conflict Negotiation
- Active listening and Effective Communication
- Family Support Coordination
- Psychosocial assessment
- Goal Development
- Client Confidentiality
Certification
- First Aid & CPR Certificate
- Blue Card
- NDIS Card
- NDIS Orientation Modules
- Youth Mental Health First Aid Certificate
- First Nations Mental Health First Aid Certificate
- MAYBO Training
- Open Licence (Manual)
References
Elizabeth Sturgess
Headspace Hervey Bay & Maryborough- Service Manager
Phone: 4303 2100
Email: esturgess@wmq.org.au
Ruth Huber
Hervey Bay Neighbourhood Centre- Student Placement Supervisor- Bay Families
Phone: 0403 811 472
Email: bayfamilies@hbnc.com.au
Lauretta Wright
University of Sunshine Coast Tutor
Phone: 0438 199 984
Email: lwright1@usc.edu.au
Sue Vaughn
Foodworks Burrum Heads & Australia Post Burrum Heads Employer
Phone: 0407 585 114
Timeline
Human Services Student
Headspace- Mental Health Worker
02.2024 - 05.2024
Disability Support Worker
CPL - Choice, Passion, Life
10.2023 - Current
Disability Support Worker
Sallustio Support Services
06.2023 - Current
Disability Support Worker
Life Choice
06.2023 - 11.2023
Human Services Student
Hervey Bay Neighbourhood Centre- Bay Families
06.2023 - 10.2023
Retail Attendant
Australia Post
03.2022 - 06.2023
Retail Cashier
Foodworks
03.2021 - 06.2023
Bachelor of Human Services -
University of The Sunshine Coast
Undergraduate Certificate - Community Services
University of The Sunshine Coast
- First Aid & CPR Certificate
- Blue Card
- NDIS Card
- NDIS Orientation Modules
- Youth Mental Health First Aid Certificate
- First Nations Mental Health First Aid Certificate
- MAYBO Training
- Open Licence (Manual)
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