Andrew McKinnon

Began this role in the inbound team, handling phone enquiries from members, financial advisors, lawyers and other third parties.

Since 2022 I have spent the majority of my role in the Written team, which provides written responses to enquiries from members and third parties, along with completion of other tasks performed within the team.

• Having a good understanding of products and processes, as well as knowledge of legislation within the superannuation industry
• Stay up-to-date and compliant with RG146 certification, so that I provide general advice to members
• Communicating with other departments for more complex enquiries from members and third parties
• Identified issues, analyzed information and provided solutions to problems

• Supervised and coordinated ground crews loading, unloading and securing aircraft cargo.
• Maintained team and operational compliance with all safety regulations.
• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

• Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
• Verified compliance with relevant laws, regulations and best practices related to customer account management.
• Worked in call centre environment handling manual and automatically dialed outbound calls.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanour.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
• Increased sales by offering advice on purchases and promoting additional products.
• Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.