Andreya Kisiel
Caboolture,QLD
Summary
With solid experience as a Disability Support Worker, I’m now ready to transition into the insurance sector, where I can leverage my strong communication, meticulous attention to detail, and proven problem-solving skills. Throughout my career, I have demonstrated the ability to build trust with clients, manage sensitive information confidentially, and maintain accurate, compliant records. I thrive in fast-paced, dynamic environments, and adapt quickly to new systems and processes. I’m seeking a part-time office role that aligns with my strengths and offers opportunities for growth, where I can contribute as a reliable, professional team member, focused on delivering outstanding service and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Supports Collective Australia
QLD, QLD
09.2023 - Current
- Delivered high-quality, person-centered support to clients, developing strong interpersonal communication skills, and the ability to build trust with a wide range of individuals.
- Managed and prioritized multiple tasks in dynamic environments, demonstrating strong time management, adaptability, and attention to detail.
- Accurately maintained client records and incident reports in line with organizational procedures and regulatory compliance, building strong habits in professional documentation and record-keeping.
- Regularly observed and reported on changes to client well-being, developing a keen eye for detail, consistency, and effective communication with stakeholders.
- Provided calm, professional support during challenging behaviors or emotional distress, refining skills in conflict resolution, de-escalation, and problem-solving under pressure.
- Worked closely within a multidisciplinary team, reinforcing the ability to collaborate, take direction, and contribute to high standards of service delivery.
- Upheld confidentiality and ethical standards, fostering trust and professionalism in all aspects of client and team interaction.
Domestic Assistant
Conexson
QLD, QLD
02.2023 - 02.2024
- Provided reliable support to clients by assisting with transport to and from appointments, shopping, and other essential errands, demonstrating strong client service, and time management skills.
- Completed a wide range of domestic and cleaning tasks, with a focus on safety, hygiene, and client preferences, consistently adhering to Work Health & Safety (WHS) standards.
- Maintained accurate records, including cleaning schedules and task worksheets, and developed strong habits in administrative compliance and documentation.
- Developed respectful and supportive relationships with clients, enhancing communication and interpersonal skills in both routine and sensitive settings.
- Worked independently and followed structured plans, reinforcing the ability to follow procedures, manage time effectively, and meet client expectations.
Sales Associate
Amart furniture
QLD, QLD
11.2022 - 02.2023
- Assisted customers in selecting products tailored to their needs, providing clear, solution-focused information to support confident purchasing decisions.
- Processed payments, arranged deliveries, and managed basic order administration, demonstrating accuracy, attention to detail, and strong process handling.
- Delivered a high standard of customer service in a fast-paced, target-driven retail environment, building strong communication and rapport-building skills.
- Responded to customer queries and concerns with professionalism, a focus on problem-solving, and positive outcomes.
- Maintained a clean, organized sales floor to support a welcoming, customer-first environment, and uphold store presentation standards.
Various roles
QLD
Caboolture, QLD
06.2021 - 11.2022
- Delivered reliable and adaptable customer service, and household support across a range of casual roles, honing the ability to quickly adjust to new environments and client needs with professionalism and empathy.
- Developed and strengthened key interpersonal skills, including active listening, clear communication, and conflict resolution, enabling effective collaboration with diverse individuals and teams.
- Balanced multiple responsibilities efficiently, enhancing time management, multitasking, and organizational skills in dynamic, and sometimes high-pressure settings.
- Demonstrated a strong commitment to personal and professional development by completing the University of the Sunshine Coast (USC) bridging course, with a focus on Academic Skills of Success, and Professional People Skills.
- Applied academic learnings to real-world situations, improving both verbal and written communication, problem-solving capabilities, and workplace professionalism.
- Cultivated a growth mindset, actively seeking feedback and opportunities to expand knowledge and skills relevant to career advancement.
Disability Support Worker
lifeline Darling downs
QLD, QLD
08.2018 - 06.2020
- Conducted thorough assessments of clients' practical and emotional needs, developing personalized care plans that addressed individual goals and well-being.
- Supported clients with essential domestic tasks, such as cooking, cleaning, and shopping, promoting independence and daily living skills.
- Delivered life skills training to clients, fostering their ability to manage everyday challenges, and improve overall quality of life.
- Actively participated in team meetings and professional development sessions, demonstrating a commitment to continuous learning, and collaborative teamwork.
- Maintained compliance with organizational and regulatory standards, including obtaining and adhering to disability work screening requirements and relevant policies.
- Built a strong rapport with clients, refining skills in active listening, empathy, and client advocacy to ensure person-centered support.
Education
Certificate II And III - Business Administration And Management
Downs Industry School Co-op
Toowoomba, QLD06.2016
Diploma - Counseling
Australian Institute of Professional Counsellors
Brisbane, QLDSkills
- Strong client communication and interpersonal skills
- Clear and concise verbal and written communication
- Accurate documentation and record management
- Effective problem-solving and conflict resolution
- Excellent time management and multitasking abilities
- High attention to detail and accuracy
- Collaborative team player
- Strict adherence to confidentiality and compliance
- Skilled in managing challenging situations calmly
- Fast learner with adaptability to new systems and processes
Certification
- Blue Card
- Yellow Card
- First Aid and CPR Certification
- Medication administration certification
- Infection control training
- Workplace health and safety (WHS) training
- Fire safety and emergency procedures training
- Mental Health First Aid
Professional References
Kirsten Norris (CEO), Supports Collective Australia
kirsten@supportscollective.com.au
1300 580 642
Professional Refrence
Blake Caldwell (Owner) - KLB Trades & Services
Allanblake96@outlook.com
0421085628
Personal Refrence
Kimberley Richter
0428916143
Timeline
Disability Support Worker
Supports Collective Australia
09.2023 - Current
Domestic Assistant
Conexson
02.2023 - 02.2024
Sales Associate
Amart furniture
11.2022 - 02.2023
Various roles
QLD
06.2021 - 11.2022
Disability Support Worker
lifeline Darling downs
08.2018 - 06.2020
Certificate II And III - Business Administration And Management
Downs Industry School Co-op
Diploma - Counseling
Australian Institute of Professional Counsellors