ANGEL SCANLON
Ferny Grove,QLD
Summary
An adept and enthusiastic team leader and administrator driven to oversee business efficiency, operational improvements, and results-oriented outlook. Resourceful and self-efficient, analytical problem-solver and persuasive communicator who thinks outside the box to produce creative solutions. An advocate who fosters inclusive and positive team culture and values the success and continual growth of team members. Proven success at overseeing high performing teams in managing complex tasks to meet time-pressured deadlines.
Overview
31
31
years of professional experience
Work History
Program Management Coordinator
Pr
02.2023 - Current
- Program Management, Specialist Student Support, Faculty of Business and Law, QUT
Senior Administration Officer
HEW6
01.2022 - 05.2022
- Achievements
- Facili the implementation of critical changes to course transition for all business in 2022 and law students in 2023
- Improved joint processes and collaboration between Program Management, Student Support and Student Administration
- Ran training sessions for Student Support Team
- Key Responsibilities
- Lead the Program Management Team and facilitate all Program Management activities such as curriculum, timetabling and class registration, examinations, results, appeals and misconduct, orientation, Brisbane University Languages Alliance (BULA), scholarship, prizes and awards activities, and academic services, international partnership agreements and credit arrangements, and academic services
- Provide strategic advice to academic on curriculum changes and the impacts on student’s course progressions and course transition arrangements
- Work collaboratively with Student Support Coordinators in providing advice on student service operations and needs in delivering key outcomes
- Interpretate and advice academic, other staff and students on QUT policies, procedures, and guidelines
- Support the development of new and updated international partners agreements relating to admission and credit arrangements for the Faculty courses, and coordinate operational processes with International teams in Student Administration
- Generate reports through QUT systems such as SAMS, PowerBI, AskQUT and analyse data in Excel to be presented to senior leadership and academic in the faculty
- Manage the Program Management Team’s workload, tasks delegation, and provides opportunities for cross-skill and up-skill to enable covering of duties across the whole team.
Student Programs Officer
QUT
03.2021 - 02.2023
- HEW6
- Program Management, Specialist Student Support, Faculty of Business and Law, Currently on acting in the Program Management Coordinator role)
- Key Achievements
- Introduced categorisation in Outlook to improve collaboration and teamwork
- Initiated OneNote and provided training to staff to record and share information
- Improved Exams and Results content in Faculty SharePoint for academic
- Initiated new processes and improved efficiency to facilitate the assessment of advanced standing and curriculum mapping for International Articulation Agreements
- Key Responsibilities
- Delivered high quality, specialist service to students and academic to facilitate and resolve complex course issues
- Process Review of Grades, results, class registration and study plan clean ups due to changes in the curriculum
- Review and improve processes for academic and administration team
- Generate data from SAMS, AMS and askQUT, and analyse and interpret data in Excel
- Support the team in providing training to use QUT systems and formulas in Excel
- Liaise with Learning Designers on online exam set up.
Faculty, Administration Officer, Senior Administration Officer
Law School, Law
12.2018 - 03.2021
- Implemented changes to simplify, streamline and improve efficiency of business processes such as exams and results finalisation, Special Consideration, Review of Grade, SharePoint
- Led a team to successfully manage new processes and set up for online exam
- Created new process manuals and videos to share knowledge among the team and academic
- Higher duties as School Administration Coordinator (HEW 8) to provide continuous leadership for the Law School
- Key Responsibilities
- Provide complex administrative support and advice on QUT policies and procedures to academic and administrators
- Led team to manage invigilated and online exams and results finalisation processes for about 40 units each semester
- Review and improve business processes, process documentation and training
- Used tools and systems to manage workflow and workload
- Generated reports through QUT systems and analyse and interpret data in Microsoft Excel.
Student and Teaching Support
Faculty
01.2012 - 12.2018
- Managed Caboolture campus nursing student course transition to USC
- Contributed new ideas and simplified processes in QUT Improvement Projects
- Implemented changes in record-keeping of advanced standing.
Team Leader and Academic
- Misconduct and Equity Officer for a total of 3 years
- Key Responsibilities
- Provided administrative support to the team, academic and students
- Provided advice on QUT policies, procedures and course progressions to academic and students
- Managed students’ study plans in SAMS and processed applications
- Managed and maintained Faculty of Health’s AskQUT set up
- Supported academic in course reaccreditation and course transition projects
- Volleyball Coaching Roles and Experience
- Volleyball Queensland
Advertising and Brand Consultant
01.2003 - 01.2008
- In various advertising and brand consultancy agencies in Southeast Asia
Event Manager
Volare Academy of Sports
01.2004 - 01.2008
Recruitment Consultant
ARM Recruitment Ltd
01.2003 - 01.2005
Coaching Director
Volare Academy of Sports
01.2004 - 01.2008
Senior Account Manager
TBWA Advertising Ltd
01.2001 - 01.2002
Regional Account Manager
D’Arcy Advertising Ltd
01.1998 - 01.2001
Account Executive
Ad Grand Advertising Ltd
01.1995 - 01.1998
Traffic Coordinator
Ogilvy & Mather Advertising & Promotions Ltd
01.1993 - 01.1996
Education
High School Diploma -
Pei Dao Secondary School
1993
Skills
- Interpersonal skills
- Verbal and written communication skills
- Problem solving
- Attention to detail
- Adaptable to change
- Reporting and documentation
- Leadership
- Teamwork
- Business process improvement
- Work under pressure and fast-paced environment
- Microsoft Office 365 and QUT systems
Affiliations
Dare to Lead, Leadership Workshops
Foundations of Effective Business Writing
Effective Strategic Thinking and Planning
Microsoft Excel, Intermediate level
Microsoft OneNote, Intermediate level
Beyond Unconscious Bias
Responding to Disclosures
Cultural Awareness
Sports related Training and Workshops
Level 3 Coaching Accreditation – Volleyball Australia
Harassment and Discrimination – Sport Integrity Australia
Anti-Doping Fundamentals – Sport Integrity Australia
Child Protection and Safeguarding – Sport Integrity Australia
Child Safeguarding in Sport Induction – Sport Integrity Australia
Timeline
Program Management Coordinator
Pr
02.2023 - Current
Senior Administration Officer
HEW6
01.2022 - 05.2022
Student Programs Officer
QUT
03.2021 - 02.2023
Faculty, Administration Officer, Senior Administration Officer
Law School, Law
12.2018 - 03.2021
Student and Teaching Support
Faculty
01.2012 - 12.2018
Event Manager
Volare Academy of Sports
01.2004 - 01.2008
Coaching Director
Volare Academy of Sports
01.2004 - 01.2008
Advertising and Brand Consultant
01.2003 - 01.2008
Recruitment Consultant
ARM Recruitment Ltd
01.2003 - 01.2005
Senior Account Manager
TBWA Advertising Ltd
01.2001 - 01.2002
Regional Account Manager
D’Arcy Advertising Ltd
01.1998 - 01.2001
Account Executive
Ad Grand Advertising Ltd
01.1995 - 01.1998
Traffic Coordinator
Ogilvy & Mather Advertising & Promotions Ltd
01.1993 - 01.1996
Team Leader and Academic
High School Diploma -
Pei Dao Secondary School
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