Angela Hewerdine
Melbourne,VIC
Summary
Passionate hospitality worker with background in diverse roles within the industry. Experience includes front desk operations, customer service, event planning and management. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional guest experiences. Previous work has positively impacted overall guest satisfaction and repeat business rates.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hospitality Worker
BOUNCE inc
Keysborough And Glen Iris, VIC
04.2023 - Current
- Served as point-of-contact for resolving guest complaints or special requests,
- Resolved conflicts between customers when necessary,
- Provided excellent customer service by anticipating customer needs,
- Accommodated guests with children and special needs to promote comfortable dining experience,
- Contributed to team efforts by accomplishing related tasks as needed,
- Injury and First Aid experience ,
- Cash and payment handling,
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations,
- Managed incoming calls during busy shifts,
- Performed light administrative duties such as filing documents and taking messages,
- Greeted customers, answered questions and recommended specials to increase profits.
Waitperson
Tide Espresso Bar
Port McDonnell, SA
12.2023 - 02.2024
- Barista experience,
- Managed dining room layout to maximize efficiency of staff members,
- Ensured compliance with health and safety regulations within the restaurant,
- Performed opening and closing duties such as restocking supplies, counting inventory and balancing the cash drawer,
- Provided excellent customer service by anticipating guest needs and responding quickly to requests,
- Assisted co-workers in completing tasks when needed such as taking orders or running food to tables,
- Resolved customer complaints in a professional manner while adhering to company policies,
- Ensured all orders were accurate and served promptly in a courteous manner.
Tutor
Kumon
East Malvern, VIC
02.2022 - 08.2023
- Utilized different methods such as audio and visual aids, lectures, demonstrations, or hands-on activities to enhance learning outcomes,
- Demonstrated various teaching techniques to engage students in the learning process,
- Created a positive learning environment by encouraging open communication between tutor, teacher, and student's family members,
- Adapted instruction methods based on individual learning styles,
- Maintained records of tutor hours, attendance and other relevant data concerning the tutoring program,
- Formulated budgets based on funding sources available for the program's operations,
- Trained staff members
Education
High School Diploma -
Ashwood High School
Ashwood, VIC11-2023
Bachelor of Business
Monash University
Caulfield, VICSkills
- Customer Service
- Organizational Skills
- Team building
- Phone and Email Etiquette
- Reliability
- Continuous Improvement
- Detail Oriented
- Excellent Communication
- Self-motivated
- Conflict Management
Certification
Food Safety Certificate
Issued by Victorian Government
Dec 2023 - Current
CPR First Aid Certificate
Issued by Accredited First Aid Courses
Issued on Aug 2023
Completed HLTAID011 (Provide First Aid), HLTAID010 (Provide Basic Emergency Life Support) and HLTAID009 (Provide Cardiopulmonary Resuscitation) courses.
Working with Children Check
Issued by Victorian Government
Valid until Mar 2028
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Professional
Hokkien
Professional
References
References available upon request.
Timeline
Waitperson
Tide Espresso Bar
12.2023 - 02.2024
Hospitality Worker
BOUNCE inc
04.2023 - Current
Tutor
Kumon
02.2022 - 08.2023
High School Diploma -
Ashwood High School
Bachelor of Business
Monash University
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