Annika Childe-Freeman
Gold Coast,QLD
Summary
Dedicated hospitality worker with strong customer service skills and a proven ability to maintain cleanliness and organization. Committed to enhancing guest experiences through exceptional support and efficient teamwork.
Detail-oriented hospitality worker with expertise in customer service, cleaning, and food preparation. Proven ability to enhance guest experiences and maintain high standards of cleanliness.
Overview
25
25
years of professional experience
Work History
Hospitality Worker
Simple Catering
Gold Coast, QLD
01.2026 - 05.2026
- Assisted in food preparation and presentation for catering events.
- Maintained cleanliness and organization of kitchen and dining areas.
- Collaborated with team members to ensure timely service delivery.
- Operated kitchen equipment following safety and sanitation protocols.
- Adapted to fast-paced environments while managing multiple tasks efficiently.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
Cleaning Crew Member
JTS Cleaning
Gold Coast, QLD
01.2023 - 05.2026
- Operated cleaning equipment to maintain cleanliness of facilities.
- Conducted routine inspections to ensure adherence to safety and sanitation standards.
- Trained new staff on cleaning protocols and safety guidelines.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Housekeeping Cleaner
ISS Facility Services
Gold Coast, QLD
08.2025 - 02.2026
- Performed daily cleaning tasks, ensuring cleanliness and hygiene in assigned areas.
- Utilized appropriate cleaning tools and chemicals to maintain facility standards.
- Adhered to safety protocols, promoting a secure working environment for all staff.
- Assisted in inventory management of cleaning supplies, ensuring availability at all times.
- Responded promptly to requests for additional services or special cleaning projects.
- Collaborated with team members to optimize cleaning schedules and efficiency.
- Maintained accurate records of cleaning activities and supply usage throughout shifts.
- Participated in training sessions to enhance skills and knowledge of best practices in housekeeping operations.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
Canteen Assistant
Metropolitan Canteens
Gold Coast, QLD
01.2022 - 08.2025
- Prepared and served nutritious meals to diverse customer base, ensuring compliance with health and safety standards.
- Maintained cleanliness and organization of kitchen area, contributing to efficient workflow and enhanced dining experience.
- Assisted in inventory management, tracking stock levels, and facilitating timely replenishment of supplies.
- Collaborated with team members to streamline food preparation processes, improving service speed during peak hours.
- Implemented portion control techniques to minimize waste while maintaining quality across meals provided to customers.
- Developed positive relationships with regular patrons, enhancing customer satisfaction through personalized service efforts.
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Received and stored incoming supplies according to procedures.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Provided exemplary service to students, staff, and visitors.
- Handled special dietary requests from customers with care, ensuring their needs were met while adhering to established protocols.
- Created welcoming atmosphere, greeting guests with smile and making them feel at home.
Housekeeper
Mckenzie Aged Care Group
Gold Coast, QLD
02.2020 - 01.2022
- Ensured cleanliness and sanitation of resident rooms, common areas, and dining facilities.
- Conducted regular inventory assessments of cleaning supplies and equipment.
- Collaborated with nursing staff to maintain hygienic environments for residents' well-being.
- Implemented safe handling procedures for hazardous materials in accordance with regulations.
Kitchen Staff Member
McKenzie Age Care
Gold Coast, QLD
01.2020 - 01.2022
- Prepared and served meals in accordance with dietary guidelines and resident preferences.
- Maintained cleanliness and organization of kitchen area, ensuring compliance with health standards.
- Assisted in inventory management by tracking food supplies and reporting shortages.
- Collaborated with culinary team to develop seasonal menu options for residents.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Transported food items from storage areas to kitchen for prepping.
Cafe Supervisor
Ellos on Parade
Gold Coast, QLD
01.2010 - 07.2017
- Supervised daily operations, ensuring efficient workflow and high service standards.
- Trained and mentored staff on customer service best practices and menu knowledge.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Coordinated team schedules to maintain adequate staffing during peak hours.
Manager
Riviera Marine
Gold Coast, QLD
01.2001 - 05.2010
- Led team in optimizing operational workflows to enhance efficiency and reduce turnaround times.
- Developed training programs for staff to improve skills and ensure adherence to safety protocols.
- Collaborated with cross-functional teams to implement process improvements, resulting in enhanced productivity.
- Monitored key performance indicators to identify areas for improvement and drive strategic initiatives.
- Managed inventory levels, ensuring adequate supply while minimizing excess stock and waste.
- Implemented cost-saving measures through process reengineering and resource allocation strategies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Tourism And Hospitalty
TAFE NSW
NSW01-2001
Skills
- Food preparation
- Cleaning and sanitizing
- Supply restocking
- First aid training
- Upselling strategies
- Guest relations
- Event preparation
- Housekeeping
- Cross-cultural sensitivity
- Reservation management
- Event planning
- Health code compliance
- Tourism knowledge
- Wine pairing expertise
- Menu planning expertise
- Food safety
- Item recommendation
- Customer service
- Teamwork and collaboration
- Prep work
- Safe alcohol service
- Production leadership
- Problem-solving
- Multitasking
- Time management
- Hospitality services
- Problem-solving skills
- Excellent communication
- Cash handling
- Organizational skills
- Multitasking Abilities
- Attention to detail
- Conflict resolution
- Decision-making
- Relationship building
- Team building
- Staff training
- Payment processing
- Customer service management
- Detail-oriented
- Computer skills
- Payment collection
- Phone and email etiquette
- POS system operation
- POS systems
- Active listening
- Guest reception
- Conflict management
- Effective planning
- Team supervision
- Analytical thinking
- Transaction processing
- Invoicing and billing
- Word processing
- Room service
- Event coordination
- Staff supervision
- Staff scheduling
- Operations management
- Records management
- Data confidentiality
- Teamwork
Languages
Swedish
Native or Bilingual
Timeline
Hospitality Worker
Simple Catering
01.2026 - 05.2026
Housekeeping Cleaner
ISS Facility Services
08.2025 - 02.2026
Cleaning Crew Member
JTS Cleaning
01.2023 - 05.2026
Canteen Assistant
Metropolitan Canteens
01.2022 - 08.2025
Housekeeper
Mckenzie Aged Care Group
02.2020 - 01.2022
Kitchen Staff Member
McKenzie Age Care
01.2020 - 01.2022
Cafe Supervisor
Ellos on Parade
01.2010 - 07.2017
Manager
Riviera Marine
01.2001 - 05.2010
Tourism And Hospitalty
TAFE NSW