Angela Manners
Waikiki ,WA
Summary
Experienced customer service team member skilled in addressing customer inquiries and resolving issues efficiently. Focused on promoting company products to drive client satisfaction and loyalty. Excellent communication abilities foster positive customer relationships.
Overview
19
19
years of professional experience
Work History
Customer Service Team Member
Big W
Warnbro, WA
09.2020 - Current
- Greeted customers and provided prompt, courteous service.
- Processed payments using cash registers and credit card machines.
- Ensured store shelves were stocked appropriately with merchandise items.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Merchandiser
Credo Group
Perth, WA
04.2013 - 06.2020
- Executed stock removal and replacement for contract clients throughout Perth metro area.
- Replaced shelving, fixtures, and fittings to meet client specifications in diverse environments.
- Performed shift work to accommodate client schedules and minimize operational disruptions.
Internal Sales Consultant
Keys Bros Removals and Storage
Canning Vale, WA
10.2006 - 09.2010
- Provided written and verbal quotations to prospective customers.
- Facilitated telephone and face-to-face communication for effective client engagement.
- Secured orders and developed movement plans for incoming work.
- Monitored sales follow-up processes on quotes to ensure timely responses.
- Arranged home inspection consultations with external sales consultants.
- Recorded and resolved customer complaints to enhance service quality.
- Managed filing and archiving to maintain organized records.
- Prepared daily diary for external sales consultant and provided reception support.
Education
Certificate III - Individual Support (Ageing, Home And Community)
South Metropolitan TAFE
Perth, WA08-2020
Skills
- Customer service and support
- Product merchandising
- Dependability
- Team collaboration and autonomy
- Adaptability
- Effective communication
- Attention to detail
References
References available upon request.
Timeline
Customer Service Team Member
Big W
09.2020 - Current
Merchandiser
Credo Group
04.2013 - 06.2020
Internal Sales Consultant
Keys Bros Removals and Storage
10.2006 - 09.2010
Certificate III - Individual Support (Ageing, Home And Community)
South Metropolitan TAFE
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