Oska Dunn
Perth
Summary
Experienced professional thriving in high-pressure settings, adept at meeting deadlines and fostering community engagement. Demonstrating strong communication and organizational skills, with a focus on workplace growth and development. Building solid relationships with supervisors, management, colleagues, and the community. Skilled in customer service, problem-solving, and achieving results in fast-paced environments. Known for reliability, teamwork, and adaptability.
Overview
5
5
years of professional experience
Work History
Customer Service Team Member
KFC Midvale
10.2020 - Current
- Company Overview: Fast Food Worker
- Exceptional Customer Service skills through daily dealings, order taking while maintaining strong relationships with all customers and employees internally and externally to the business.
- Cash handling.
- Understanding of policies due to Food Preparation health and safety and from strict adherence to Occupational Health and Safety Guidelines.
- Staff training and assisting store managers in the day-to-day business.
- Stock ordering and maintenance / stock take.
- Can work unsupervised through my effective use of communication and strong conflict resolution.
Education
Certificate III - Legal Services
North Metropolitan TAFE
Skills
- Clear interpersonal communication
- Skilled in utilizing Office 365 tools for document creation and storage
- Strong customer service abilities
- Strong work ethic
- Dedication to achieving results
- Experienced in operating POS systems
- Cash management
- Customer-oriented mindset
- Customer service
- Skilled in addressing customer concerns
- Customer support management
- Customer complaint resolution
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Affiliations
- 2022-2023 Inaugural Western Australian Parliamentary Student Representative Council
- 2018-2023 DFES cadet corps. Member
- 2019-CURRENT Stratton community ASC volunteer
- 2018-2023 SRC at Swan View Senior Highschool/ Deputy Head
Languages
English
Native or Bilingual
Timeline
Customer Service Team Member
KFC Midvale
10.2020 - Current
Certificate III - Legal Services
North Metropolitan TAFE
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