ANGELA ROBERTS
Perth,WA
Summary
I am an organised business student with seven years of experience in the retail industry and a recent administrative role that supports my studies. I have a strong work ethic and am known for being a collaborative team member that is easy to work with. My skills will be valuable in any future work experience opportunities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Swan River Hotel
09.2023 - Current
- Scheduled appointments
- Daily use of Microsoft Office and Hotel Property Management systems
- Liaised with third-party travel agents and senior management
- Handled guest check-ins/check-outs
- Basic accounting
Sales Associate
Shiels Jewellers
08.2020 - Current
- Worked collaboratively with team members to achieve store and individual sales targets
- Merchandising
- Use of POS till(s), back-office and definitiv software
- Inventory Management
Assistant Store Manager
Shiels Jewellers
10.2021 - 03.2022
- Staff supervision
- Maintained strong customer relations and resolved complaints
- Banking
- Inventory Management
- Daily use of POS systems, Microsoft Office, back-office, and Definitiv software
- Liaised with Head Office and jewellery/watch repair companies
- Maintained a safe work environment by complying with workplace and security procedures
- Conducted interviews and provided training for new hires
- Prepared performance reports
Checkout Operator
IGA Grocery
01.2016 - 07.2020
- Addressed customer enquiries in regard to promotions, availability of products and age-restricted purchases
- General housekeeping duties
- Maintained checkout operations by following policies and procedures
Work Experience
ISA Migrations
02.2017 - 03.2017
- Scheduled client appointments
- Organised records by sorting, filing, and scanning documents
- Reviewed and proofread legal documents from clients and supervisors
- Research and reporting
- Learnt about visa requirements and processes particularly on Bhutan-Australia
Education
Bachelor of Business - Business Law & Human Resources Management
Murdoch University
Perth, WA09-2025
Skills
- Customer Service
- Problem Solving
- Legal knowledge
- Technical Proficiency
- Researching and organisational skills
- Professional verbal and written communication
- Team management and ability to work independently
Certification
- Certificate II in Business
- Certificate III in Business
- Covid Vaccination: 2 doses
Languages
English
Thai
Timeline
Front Desk Receptionist
Swan River Hotel
09.2023 - Current
Assistant Store Manager
Shiels Jewellers
10.2021 - 03.2022
Sales Associate
Shiels Jewellers
08.2020 - Current
Work Experience
ISA Migrations
02.2017 - 03.2017
Checkout Operator
IGA Grocery
01.2016 - 07.2020
- Certificate II in Business
- Certificate III in Business
- Covid Vaccination: 2 doses
Bachelor of Business - Business Law & Human Resources Management
Murdoch University
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