Angelina Glutz
Helensvale,QLD
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Talent for team training, scheduling and motivation. Hands-on and supportive leader with an understanding of responsible alcohol service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar Supervisor
Sheraton Grand Mirage Resort
Gold Coast , QLD
05.2023 - Current
- Monitored staff performance and provided feedback to ensure quality service delivery.
- Created weekly rosters for bar staff, ensuring adequate coverage during peak hours.
- Assisted with ordering supplies and restocking items as needed.
- Implemented cost control measures to reduce waste without compromising quality standards.
- Conducted monthly inventory checks to maintain optimal stock levels.
Food and Beverage Attendant
Sheraton Grand Mirage Resort
Gold Coast , QLD
01.2022 - 05.2023
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
Waitress
Lone Star Rib House
Gold Coast , QLD
06.2018 - 01.2022
- Assisted in seating guests at tables.
- Served alcoholic beverages responsibly in accordance with state laws.
- Answered questions about menu items, ingredients, and pricing.
- Developed positive relationships with regular customers through conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
High School Diploma -
Helensvale State High School
Gold Coast, QLD12-2021
Skills
- Staff Management
- Scheduling Coordination
- Policy Implementation
- Recruitment and hiring
- Staff Scheduling
- Beverage knowledge
- Promotional Events
Certification
- Queensland Responsible Service of Alcohol
- CPR and First Aid Certificate
- Certified Barista Training
- Well Rounded Wine and Spirit Knowledge
References
References available upon request.
Timeline
Bar Supervisor
Sheraton Grand Mirage Resort
05.2023 - Current
Food and Beverage Attendant
Sheraton Grand Mirage Resort
01.2022 - 05.2023
Waitress
Lone Star Rib House
06.2018 - 01.2022
High School Diploma -
Helensvale State High School
- Queensland Responsible Service of Alcohol
- CPR and First Aid Certificate
- Certified Barista Training
- Well Rounded Wine and Spirit Knowledge
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