Angelina Karim
Cronulla,NSW
Summary
Experienced in customer service with a passion for providing expectational experiences. Skilled in remaining calm and professional when put under pressure, able to work effectively both independently and as a part of a team. Great in working in a fast paced environment, with ensuring the satisfaction and comfort of all customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Traffic Controller
Belljax Traffic Control
07.2022 - Current
- Team Leader
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
Bottle Service Waitress
Maali
08.2022 - 02.2023
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Assessed guest behaviour to minimize disturbances, notifying security of any unruly situations.
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bottle Service Waitress
Compass/MVP
04.2022 - 02.2023
Traffic Controller
Siobhans Traffic Control
05.2021 - 07.2022
Hospitality Worker
Joe Junior
10.2019 - 12.2020
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Skills
- Excellent communication skills
- Leadership
- Ability to work independently or as part of a team
- Ability to remain calm under pressure
- Attention to detail
- Ability to multi task
- Proactive team member
- Hands on Attitude
- Great problem solving skills
- Time management
- Professional approach
Certification
- Senior First Aid Course
- RSA
- RSG
- Traffic Control
- Traffic Implement
- Drivers License
- Year 10 Certificate
Timeline
Bottle Service Waitress
Maali
08.2022 - 02.2023
Traffic Controller
Belljax Traffic Control
07.2022 - Current
Bottle Service Waitress
Compass/MVP
04.2022 - 02.2023
Traffic Controller
Siobhans Traffic Control
05.2021 - 07.2022
Hospitality Worker
Joe Junior
10.2019 - 12.2020
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