Angelina Mouawad

Reference: Matthew, +61 406 672 385

• Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
• Welcomed guests on arrival, displaying a professional and friendly approach.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Updated customer accounts, addresses and contact information
• Took special orders in person and over the telephone, generating additional revenue every month.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.

REFERENCE: Tareq +61 415 791 315‬

• Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
• Directed vehicles around construction sites and flagged drivers through blocked roads.
• Attended regular meetings with city planners and engineers to discuss current transportation issues within the community.
• Assessed traffic volume data collected from cameras, sensors and radar systems in order to develop efficient travel routes.
• Maintained logs detailing all activities performed during assigned shifts including incident reports, work orders completed and any other relevant information.

Reference: Courtney, courtney@365sports.ca

• Set up event facilities and equipment, cleaned areas, and organized supplies.
• Provided exceptional customer service to all guests and escalated concerns where needed.
• Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
• Welcomed guests to events, checked invitations, and oversaw proper seating.
• Helped organize and manage successful events with people.

• Greeted customers and helped with product questions, selections, and purchases.
• Helped customers complete purchases, locate items, and join reward programs.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Increased sales by offering advice on purchases and promoting additional products.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.