Angelina Rossi
Cheltenham,VIC
Summary
Hard-working and trustworthy worker, prepared to contribute service-minded and dedicated attitude to dynamic customer service team. Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations.
Overview
2
2
years of professional experience
Work History
Support Team Member
Bunnings Warehouse
10.2022 - 05.2024
- Contributed to increased sales through effective upselling techniques and product knowledge sharing with customers.
- Enhanced team productivity by assisting in training new hires on store policies, procedures, and best practices.
- Supported management in inventory control tasks, accurately tallying stock levels and reporting discrepancies for timely resolution.
- Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
- Streamlined checkout process by efficiently handling cash register operations, minimizing wait times for customers.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
- Provided personalized shopping assistance to customers through active listening and tailored recommendations based on their needs.
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Maintained updated product knowledge through regular participation in trainings, enabling confident promotion of items to potential buyers.
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Participated in loss prevention efforts by monitoring customer activity and reporting suspicious behaviour to management.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered incoming calls to provide product information, features and benefits.
Cafe Worker
Khmer Kitchen
01.2022 - 08.2022
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Monitored food temperatures to comply with safety regulations.
- Notified management of product and supply shortages to reduce disruption in availability.
- Replenished products daily for optimal freshness and visibility.
- Limited portion sizes and used garnishes to control food costs.
Education
No Degree -
Kilbreda College
Mentone, VICSkills
- Customer Service
- Verbal and Written Communication
- Japanese Language (Year 10 level)
- Customer Relations
- Food and Beverage Service
- Stocking and Replenishing
- Cash Drawer Operations
- Attention to Detail
- Kitchen Support
- Time Management
- Adaptability and Flexibility
Accomplishments
- Volunteered several times, including aged care, food and cash handling.
- Received roles throughout schooling, such as community leader, and completed a 'High Resolves' leadership program.
Timeline
Support Team Member
Bunnings Warehouse
10.2022 - 05.2024
Cafe Worker
Khmer Kitchen
01.2022 - 08.2022
No Degree -
Kilbreda College
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