Teaghan McClure
Keysborough,VIC
Summary
I am a motivated University student currently studying a diploma of Elite sport business at Carlton college of sport. I am a passionate AFL supporter looking for a career in Elite sport in the future. I am a hard determinate worker; I strive to have a clean workspace and clearly communicate to resolve any issues. I connect well with others, build relationships and complete tasks in a timely matter with minimal oversight. Working at Woolworths and Bunnings has provided me with many useful customer service skills.
Overview
3
3
years of professional experience
Work History
SUPPORT TEAM MEMBER
Bunnings Warehouse
01.2023 - Current
- Greeting customers at the front of the store to get them the help they need straight away
- Helping customers locate products and providing key information they may need to know about the product
- Help a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Answered and managed incoming while recording accurate messages for distribution to relevant staff members
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
CUSTOMER SERVICE TEAM MEMBER
Woolworths Supermarket
01.2021 - Current
- Supervisor trained with experience of overseeing and organizing employees to ensure the efficient fulfillment of their responsibilities
- Developed skills in a range of dimensions needed to be an efficient front-end team member
- Enhanced customer satisfaction by addressing and resolving issues promptly.
- Performed cleaning duties to establish and maintain neat, organized and presentable front-end area
- Help a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Handled escalated situations efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Elite sport business
La Trobe University - Carlton College of Sport
Carlton, VIC04.2024
High School Diploma -
Keysborough College - Acacia Campus
Keysborough, VIC01.2023
Skills
- Punctual
- Honest
- Excellent Communicator
- Building Customer Trust and Loyalty
- POS Systems
- Upbeat and Positive Personality
- Team-Oriented and Cooperative
- Patient and Empathetic
- Fast learner
- Customer Service
- Critical Thinking
- Complaint Handling
References
Available upon request.
https://www.linkedin.com/in/teaghan-mcclure-791231304/
Timeline
SUPPORT TEAM MEMBER
Bunnings Warehouse
01.2023 - Current
CUSTOMER SERVICE TEAM MEMBER
Woolworths Supermarket
01.2021 - Current
Elite sport business
La Trobe University - Carlton College of Sport
High School Diploma -
Keysborough College - Acacia Campus
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