Angelique Giuffre
Ashmore
Summary
I am a student graduate who is seeking casual work in a customer service role. I am motivated to further develop my existing customer service skills in a new work environment and seek the opportunity to gain more work experience. My enthusiasm for customer outcomes, together with 5 years of prior experience in the hospitality industry, provides me with many tools to achieve excellence in a customer service role.
Overview
5
5
years of professional experience
Work History
Bartender
Burleigh Bears Leagues Club
04.2023 - Current
- Served high customer volumes during special events, nights, weekends and game days.
- Managed cash handling duties responsibly, such as retrieving and counting tills before and after shifts.
- Performed opening and closing duties, setting up for incoming shifts and doing extra cleaning during quiet day shifts.
- Efficiently opened or closed the bar according to established procedures.
- Kept bar presentable and well-stocked to meet customer needs.
- Trusted with training new and existing staff in bartending responsibilities.
- Efficiently floated between different sections of the club such as restaurant, pizza kitchen and gaming area when needed
Bartender
Saiko Teppanyaki
02.2021 - 01.2023
- Opened and closed the bar to a high standard
- Completed weekly stocktake for the bar
- Served beer, wine and made cocktails
- Prepared garnishes for cocktails during each shift
- Worked with a docket order system
- Worked on the floor, taking customer's drink orders, serving drinks and clearing tables
Bartender
Booroodabin Bowls Club
01.2020 - 02.2021
- Opened and closed the bar area to a high standard.
- Worked functions catering to 250+ people.
- Worked as a glassy when needed.
- Worked on the floor waiting on and clearing tables, taking food orders, working front of house, answering phone calls, handling bookings and catering to customers on arrival.
Education
Certificate IV - Dance
Dynamite Studios
Upper Coomera, QLD12-2021
Certificate of Education -
Miami State High School
Miami, QLD12-2017
Skills
- Adaptable
- Prioritises customer service
- Strong initiative
- Team player attitude
- Patience and tolerance
- Ability to follow instructions, apply myself and learn quickly
- Ability to work in a fast-paced environment
- Experience using digital software when conducting sales eg SwiftPOS and Kounta
- Cash register operation
- Responsible Service of Alcohol (RSA)
- Responsible Service of Gambling (RSG)
Timeline
Bartender
Burleigh Bears Leagues Club
04.2023 - Current
Bartender
Saiko Teppanyaki
02.2021 - 01.2023
Bartender
Booroodabin Bowls Club
01.2020 - 02.2021
Certificate IV - Dance
Dynamite Studios
Certificate of Education -
Miami State High School
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