Diana Bianca Hipolito
Clyde North,VIC
Summary
Reliable, professional, and highly organized, with nearly 10 years of experience in high-volume environments, and prior front desk experience in a corporate office. Strong background in client communication, staff training, scheduling, and operational coordination. Keen to transition into a receptionist role in healthcare settings while learning new systems and procedures on the job.
Overview
10
10
years of professional experience
Work History
Waitress, Barista
The Groove Train
Casey , VIC
07.2016 - Current
- Delivered friendly and efficient customer service in a high-volume environment.
- Managed reservations, walk-ins, and customer flow during busy service periods.
- Handled phone and in-person inquiries.
- Resolved customer concerns calmly and respectfully.
- Processed payments accurately using POS systems.
- Trained and supported new staff members.
- Maintained a clean, organized, and presentable front-of-house area.
- Balanced multiple tasks while maintaining attention to detail.
Receptionist
ABC Accountants
Cranbourne North, VIC
06.2018 - 02.2019
- Managed front desk operations and welcomed clients professionally.
- Scheduled appointments and maintained calendars for multiple accountants.
- Answered phone calls and directed inquiries appropriately.
- Maintained accurate client records, and handled sensitive information.
- Coordinated communication between clients and office staff.
Education
HLT33115 Certificate III - Health Services Assistance
Swinburne University of Technology
Melbourne, Victoria, VIC12-2022
High School Diploma -
Noble Park Secondary College
Noble Park, VIC10-2015
Skills
- Client and customer communication
- Front desk support and reception duties
- Appointment bookings and scheduling
- Phone and email inquiries
- Professional and friendly first impression
- Handling confidential information
- Payments and cash handling
- Time management and multitasking
- Attention to detail and accuracy
- Adaptability and quick learning
References
Georgia Yardley
Current supervisor – The Groove Train, Casey
0401 425 976
Lima Stanikzai
Former supervisor – The Groove Train, Casey
0478 832 269
Timeline
Receptionist
ABC Accountants
06.2018 - 02.2019
Waitress, Barista
The Groove Train
07.2016 - Current
HLT33115 Certificate III - Health Services Assistance
Swinburne University of Technology
High School Diploma -
Noble Park Secondary College