Angie Paola Rojas Guerrero
Sydney,NSW
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress
Dulce Castellanos
03.2023 - 09.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Barista / Cafe Manager
Brett Butterworth
07.2022 - 12.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
International Business - Social And Business Sciences
Universidad Piloto De Colombia
Bogotá D.C Field Social Sciences06.2022
Skills
- Dietary Restrictions
- Sales Expertise
- Beverage Preparation
- Food and Beverage Pairings
- Dining Customer Service
- Menu Memorization
- Food Running
- Food Safety Oversight
- Hospitality Service Expertise
- Warm and Friendly
Certification
TCP Training
(RSA) Responsible Service of Alcohol
Hospitality cafe manager training - In house training
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Waitress
Dulce Castellanos
03.2023 - 09.2023
Barista / Cafe Manager
Brett Butterworth
07.2022 - 12.2022
International Business - Social And Business Sciences
Universidad Piloto De Colombia
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