Anish Bhandary
Leumeah,NSW
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
20
20
years of professional experience
Work History
Fresh Produce Manager
Coles World Square
01.2022 - 12.2023
- Achievements: Received positive feedback from the management team for meeting the target and increasing sales compared to previous years
- Positive feedback from customers for excellent Customer Service
- Developed excellent interpersonal, negotiation and dispute resolution through handling wide range of customers.
- Training of team members in all aspects of running the department.
- Key Responsibilities: Liaise with vendor on the product promotions as well as special events
- Developing the next in line Team member in their development program
- Run the department team meeting and supervise on daily basis
- Running Fresh Produce department by ordering, managing the Team Members, Stock Control as well as Waste Control to maximise the margin
- Prepare and organize training schedule for the team.
- Follow up emails and look after department's communication.
Fresh Produce Team Member
Coles World Square
01.2017 - 01.2021
- Achievements: Received positive feedback from the management and customer for excellent customer Service
- Developed excellent interpersonal, negotiation and dispute resolution through handling wide range of customers and for their satisfaction
- Key Responsibilities: Liaise with vendor on the product promotion as well as special events
- Developing the next in line Team member as their instore development program
- Run the department team meeting and supervise on daily basis
- Running Fresh Produce department by ordering, managing the Team Members, Stock Control as well as Waste Control to maximise sales and profit
- Prepare and organise training schedule for the team
- Follow up emails on office outlook and look after department's communication
- Undertake printings and assist in invoicing of the received goods
- Organise daily meeting and deliver safety message to the team
- Respond to critical orders on daily basis
- Responsible for claim of damaged goods.
Service Team Member
Coles World Square
01.2014 - 01.2017
- Key Responsibilities: Responsible for providing exceptional customer services to customers
- Organise daily run sheet for the service department
- Answering calls and responding to customer requests, complaints over the phone
- Organise breaks for the team
- Organise customer delivery for big bulky item on customer request
- Take feedback from customer relating to customer service experiences
- Assisting with the processing of orders, including but not limited to raising Purchase Orders, goods receipting, stationary order and miscellaneous duties.
Fresh Bakery Team Member
Coles World Square
01.2011 - 01.2014
- Key Responsibilities: Developing production and Quality of Bread and Patisserie
- Managing and Development in Team Bakery Department
- Training Team How to Bake Bread, Cookie, Patisserie and Doughnut
- Handle customer complaints and resolve issues relating to service.
Call Centre Operator and Administrator
Serving Minds Pty Ltd
01.2004 - 01.2006
- Key Responsibilities: Answering phones from customer professionally and responding to customers enquiries and complaint
- Processing forms, orders and applications requested by the customers
- Identifying, escalating priority issues and reporting to the high level management
- Managing administration, communicating and co-ordinating with internal department
- Keeping updated records and files and tidy up/audit the shelves every week to eliminate the error
- Other such administrative duties which are within the limits of the incumbent’s skills, competence and training.
Education
Certificate III in Sterilisation Services -
TAFE Randwick College
01.2019
Master of Professional Accounting -
University of Southern Queensland
Bachelor of Commerce (Hons) -
Calcutta University
Skills
- Proficiency in Microsoft Office Suites (Excel, Word, Outlook)
- Exceptional presentation skills, strong interpersonal and relationship management skills, confident communicator
- Outstanding customer service skills either face to face or over the phone
- Organize personal work priorities and development
- Read and respond to routine workplace information
- Clear and concise written and verbal communication
- Participate in workplace health and safety
- Able to react effectively and calmly in emergencies
- Results driven mindset
- Conduct manual task safely
- Providing exceptional customer service within administration, sales/retail environment
- Communicate effectively with the team and work with diverse people
- Friendly and flexible individual who can build a bond with customers and team members
Residency Status
Permanent Residency
References
References available on request
Languages
English
Professional
Nepali
Professional
Hindi
Elementary
Affiliations
Loves outdoor sports like soccer, basketball and loves travelling and exploring new places.
References
References available upon request.
Timeline
Fresh Produce Manager
Coles World Square
01.2022 - 12.2023
Fresh Produce Team Member
Coles World Square
01.2017 - 01.2021
Service Team Member
Coles World Square
01.2014 - 01.2017
Fresh Bakery Team Member
Coles World Square
01.2011 - 01.2014
Call Centre Operator and Administrator
Serving Minds Pty Ltd
01.2004 - 01.2006
Certificate III in Sterilisation Services -
TAFE Randwick College
Master of Professional Accounting -
University of Southern Queensland
Bachelor of Commerce (Hons) -
Calcutta University
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