Dedicated Ward Service Officer with expertise in frontline support and operational coordination. Proven ability to manage competing priorities while maintaining compliance and data accuracy.
Overview
8
8
years of professional experience
Work History
Ward service Officer
North Canberra Hospital
Canberra, ACT
09.2022 - Current
Provide frontline support to clinical and non-clinical staff in a busy hospital environment
Act as a first point of contact for staff, patients, and visitors, responding to enquiries professionally
Coordinate operational tasks including patient transfers, equipment delivery, cleaning requests, and ward support
Maintain accurate electronic records and update systems in line with organisational procedures
Work in strict compliance with policies relating to confidentiality, workplace conduct, WHS, and infection control
Liaise effectively with nursing staff, facilities, and support teams to ensure smooth operations
Manage competing priorities in a fast-paced environment while maintaining attention to detail
Handle sensitive information with discretion and professionalism
Cleaning
VCK Cleaning
Sydney, NSW
04.2018 - 08.2022
Respond quickly to emergency cleaning requests from staff members.
Maintain records of cleaning activities as required.
Responded promptly to customer requests for cleaning services.
Created detailed reports on cleaning activities for management review.
Trained team members in proper cleaning and sanitizing procedures.
Education
Diploma of Project Management - Management
Canberra Valley Institute
ACT
01-2025
Diploma of Management And Leadership -
Opulence College
ACT
01-2024
Master of Networking - Computer Information Systems
Melboure Institute of Technology
NSW
01-2020
Bachelor of Environmental Science -
Tri Chandra College
Nepal
01-2016
Skills
Customer Service & First Point of Contact
Policy & Procedure Compliance
Confidential Information Handling
Record Management & Data Accuracy
Staff Support & Stakeholder Liaison
Workload Prioritisation
Microsoft Outlook & Excel
Enterprise Systems & Electronic Records
Teamwork in Multidisciplinary Environments
Team collaboration
References
References available upon request.
Timeline
Ward service Officer
North Canberra Hospital
09.2022 - Current
Cleaning
VCK Cleaning
04.2018 - 08.2022
Diploma of Project Management - Management
Canberra Valley Institute
Diploma of Management And Leadership -
Opulence College
Master of Networking - Computer Information Systems