Anita Aloysious
Darwin,Australia
Summary
Health and Welfare Service
Co-ordinator with proven ability to deliver exemplary level of healthcare services to consumers. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Liaises with medical professionals, family members in person-centred care model to provide continuous top- quality care and education. Extensive experience in wellbeing and enabled care administrative functions. Strong Quality and Safety in Health Care skills combined with ability to evaluate and advocate for individual needs. Proven history of cultivating strong rapport to provide exceptional care and holistic development. Keen interest is in the safe delivery of services to consumers and welfare of health care workforce in regional and remote Australia
Overview
10
10
years of professional experience
Work History
Home Care – Support Coordinator / Care Manager
Australian Regional and Remote Community Services (ARRCS)
Darwin, NT
09.2023 - Current
- Consumer Intake and service coordination using PROCURA Service Management software
- Manages Home Care Package (HCP) Program, Commonwealth Home support (CHSP) Program, and Day Respite Programs in Darwin and Darwin Rural District area
- Key Performance indicators including risk assessment and managing day to day requests of Elderly residents living in and around Darwin and rural area
- Marketing and Quality improvement of home care services
- Managing daily operations for community services such as elderly consumers to attend GP appointments, Day-to-Day grocery shopping, patient transportation, arranging day respite, and social tour groups for elderly Aboriginal people.
Home Care Coordinator
Australian Regional and Remote Community Services (ARRCS)
Katherine, NT
07.2021 - 09.2023
- Consumer Intake, Service scheduling, Staff intake, Service coordination using PROCURA Service Management software
- In-charge of Home Care Package (HCP) Program, Commonwealth Home support (CHSP) Program, and Day Respite Programs in Katherine District area
- Leading and supporting the team of Katherine, Recruiting staff, Performance review and management
- Marketing and Quality improvement of home care services
- Managing daily operations for community services such as elderly consumers to attend GP appointments, Day-to-Day grocery shopping, patient transportation, arranging day respite, and social tour groups for elderly Aboriginal people.
Dental Receptionist and Dental Assistant
Bupa Dental
Brisbane, Queensland
03.2021 - 05.2021
- Providing high level reception services to new and regular clients
- Appointment Scheduling, rescheduling and registration
- Experience with use of electronic Client management system such as EXACT Dental Software
- Maintaining electronic patient record system by following accurate client confidentiality policy
- Completing and Submission of Medicare Australia claims
- All general administrative responsibilities
- Participate and follow up quality improvement activities.
Personal Care Assistant
Bupa Aged Care Home
02.2019 - 03.2021
- The main duties were showering, assisting with hygiene care, grooming, helping with meals and feeding, and providing overall support to the residents for their wellbeing
- The knowledge received from this job includes: Improved communication with the residents in the care home
- Good and timely verbal communication in bringing up the incidents and concerns of residents to my supervisors, such as incident reporting
- Knowledge of Fair Work Ombudsman and Workplace Health and Safety
- Importance of maintaining ergonomic and safety concerns while transferring residents
- Proper manual handling techniques, such as use of hoists, mobility aids
- Documentation of residents’ care and proper pressure area care recording/monitoring
- Use of Personal protective equipment
- Policies and procedures such as residents’ privacy and confidentiality of information
- Leadership responsibility such as guiding new staff, volunteers, and students
- Importance of social and behavioral support in quality of life Cultural appropriateness and interpersonal respect and Protection of Privacy
- Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve.
Intern, Project Working Group
(AusHSI) Australian Centre for Health Services Innovations
Kelvin Grove , QLD
03.2020 - 07.2020
- Developing Project Worksheets and administrative paper works in the research center
- Developed a Consumer panel Evidence Brief for their research as part my course work
- Responsible for arranging meeting venues and time both in-person and virtual also recording and following up meeting minutes
- Other duties included stakeholder mapping and modes of engagement
- Record maintenance and storing of legal documents under Australian privacy protocols
- Undergo continuous training and upskill
- Building good rapport and polite customer service in a demanding, fast-paced environment.
Lecturer
Malabar Dental College
05.2015 - 05.2018
- Developed easy and open rapport with students to encourage engagement and academic progress
- Reviewed teaching activities and identified and implemented strategies to improve student learning outcomes
- Guide students in their preclinical lab, also supervise their clinical cases
- Alongside supervisory duties, other administrative tasks included: Setting timetables for classes from first year to final year batches of the Dental School
- All the paperwork during Health University Accreditation Inspections such as setting Inspection Proforma, preparing and following checklists, calculation of grades, demonstration of progress charts and graphs of the performance of the institution
- Dealing with patient complaints using proper protocols in the absence of a Public Relations Officer
- I also helped Student Union Committee in organizing extra-curricular events such as: Arranging venues and refreshments for cultural and sports day
- Arranging, monitoring and follow up of out-reach programs from the institution to regional areas
- All these responsibilities help me to develop skills like punctuality, making prompt decisions and fixing feasible and achievable goals
- I worked with highly experienced and supportive colleagues who encouraged me to accept challenges.
Resident Dentist
DR. LAKSHMI’S Multispecialty Dental Clinic
12.2014 - 04.2015
- Patient care, treatment planning and appointment scheduling
- Designing special care plans for individual patients according to their demands, considering social, economic and other demographic factors where I developed good verbal communication skills
- Supervise chair-side assistants
- Developed quality control skills by checking their work in sterilization and cleanliness
- Stock management
- Reporting and following up of dental chair and other equipment faults and their maintenance
- Established collaborative and constructive relationships with patients and families by effectively and sympathetically discussing serious, sensitive, and difficult topics
- Assessed patient needs for specialty referrals, diagnostic and in-patient care.
Education
CERTIFICATE 1V IN DENTAL ASSISTING - RADIOGRAPHY - Dental Assisting
Foundation Education
Online12.2021
MASTER OF HEALTH MANAGEMENT - Healthcare Quality and Safety
Queensland University of Technology
Brisbane, Queensland07.2020
Certificate III in Individual Support - Assistant in Nursing
St Adams Collage
New Farm, QLD07-2019
BACHELOR OF DENTAL SURGERY - Dentistry
Kannur University
Kerala, India11.2013
Skills
- Planning projects
- Maintaining records
- Reviewing progress
- Hiring and recruitment
- Inventory and restocking
- Accreditation coordination
- Multidisciplinary team collaboration
- Patient education and counselling
- File and record management
- Online Collaboration
- Use of spreadsheets
- Designing
- Software skills
Locations
- Katherine, Northern Territory
- Darwin, Northern Territory
Availability
Open to relocate Australia-wide including rural health services and to all types of opportunities
Personal Information
Title: Home Care Coordinator / Service Manager
References
Upon Request
Timeline
Home Care – Support Coordinator / Care Manager
Australian Regional and Remote Community Services (ARRCS)
09.2023 - Current
Home Care Coordinator
Australian Regional and Remote Community Services (ARRCS)
07.2021 - 09.2023
Dental Receptionist and Dental Assistant
Bupa Dental
03.2021 - 05.2021
Intern, Project Working Group
(AusHSI) Australian Centre for Health Services Innovations
03.2020 - 07.2020
Personal Care Assistant
Bupa Aged Care Home
02.2019 - 03.2021
Lecturer
Malabar Dental College
05.2015 - 05.2018
Resident Dentist
DR. LAKSHMI’S Multispecialty Dental Clinic
12.2014 - 04.2015
CERTIFICATE 1V IN DENTAL ASSISTING - RADIOGRAPHY - Dental Assisting
Foundation Education
MASTER OF HEALTH MANAGEMENT - Healthcare Quality and Safety
Queensland University of Technology
Certificate III in Individual Support - Assistant in Nursing
St Adams Collage
BACHELOR OF DENTAL SURGERY - Dentistry
Kannur University
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