- Joondalup Education Support Centre
Anita Cheetham
KINROSS
Summary
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Overview
32
32
years of professional experience
1
1
Certification
Work History
School Liaison Officer (Acting)
City of Joondalup
03.2017 - 08.2023
- Enhanced communication between City of Joondalup and schools with regular newsletter, emails and website updates.
- Collaboration with other business units including Marketing, Civics, Governance, Environment Development, Natural Environment.
- Organising and promoting programs for schools to ensure participation from a variety of schools across the City.
- Representing the city at school events, including presentation of awards to showcase student achievements and acknowleding participation in city programs.
- Coordinated special events that showcased student achievements, fostering a sense of pride and unity within the school community.
- Made improvements to business systems and procedures to reduce chances of error and increase efficiency of output.
- Created and managed project plans, timelines and budgets for all school programs including Civics, Adopt a Coastline/Bushland, Celebrating Joondalup School Art Competition, Children's Book Week and Student Citizenships
Youth and Children’s Service Officer
City of Joondalup
06.2011 - 08.2023
- Responsible for coordinating School Holiday Programs, running Baby Rhyme Time sessions and management of the Better Beginnings program, including distribution of bags and recording of statistics to provide information to the State Library of Western Australia
- Shared responsibility for website updates for children's events and programs.
- Coordinated Children's Book Week program including strong communication with librarians, presenters and teachers to ensure an amazing program for all. Including writing marketing brief and acquittal report.
- Keeping up to date budgets to ensure programs could be met with the available budget.
Library and Community Programs Officer
City of Joondalup
08.2023 - Current
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
Branch Librarian, Duncraig (Acting)
City of Joondalup
02.2025 - 03.2025
- Updating collection by weeding and making purchase recommendations for collection by updating Bestseller list and responding to requests
- Managing staff absences by organising relief using appropriate tools
- Managing building maintenance needs
- Supervision of library staff and volunteers
- Effective communication by updating all staff including Branch Librarian and LIbrarian on changes and improvements.
Branch Librarian, Whitford (Acting)
City of Joondalup
07.2024 - 01.2025
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Trained and supervised library staff, volunteers and other personnel.
- Maintained library databases to support accuracy and availability in circulation systems.
- Enhanced library user experience by effectively organizing and maintaining a diverse collection of resources.
- Assisted with the development of strategic plans for library growth and improvement, ensuring alignment with institutional goals and objectives.
- Contributed to a positive work environment by providing ongoing support and professional development opportunities for staff members.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Maintained equipment in good working order for school-wide use.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Streamlined service processes for increased efficiency and improved customer experience.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
- Promoted library services and resources through public relations initiatives and community outreach.
- Created programs and activities to promote library usage and literacy.
- Contributed to a positive work environment by providing ongoing support and professional development opportunities for staff members.
Branch Librarian, Whitford (Acting)
City Of Joondalup
02.2024 - 05.2024
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Researched and acquired new library materials to maintain updated library collection.
- Trained and supervised library staff and volunteers
- Enhanced library user experience by ensuring the effective organisation and maintenance of the collection of resources.
- Managed acquisition process for new materials, ensuring the library''s collection remained current and relevant. purchasing of new stock to meet customers needs withing budget.
- Improved communication with Seniors Centre
- Assisted library patrons with resolving computer problems.
- Participated in professional development opportunities to stay current on industry trends and best practices.
- Conducted collection analysis to identify gaps or and items no longer required. Purchases made within budget.
- Created programs and activities to promote library usage and literacy.
- Facilitated community engagement by planning and executing various educational programs, workshops, and events.
- Coordinated with local schools to support educational programs, enriching student learning experiences.
- Organized community engagement events to promote literacy, resulting in increased library membership.
Team Leader Collection Management (Acting)
City Of Joondalup
11.2023 - 12.2023
- Established open and professional relationships with team members.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Responsible for purchasing stock for customers to meet needs.
- Ensuring meeting budget requirements and keeping reports updated.
Team Leader, Events and Programs (Acting)
City of Joondalup
09.2022 - 10.2022
- Problem solving to ensure customer requirements could be met
- Excellent communication ensuring team collaboration
- Collaborated with marketing team for promotionional materials
Librarian
City of Joondalup
08.2008 - 06.2020
- Casual position
- Responsible for the operation of the Lending floor including staff and building
- Customer service including reference enquiries and memberships
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Trained and supervised library staff, volunteers and other personnel.
Librarian
City of Joondalup
01.2006 - 09.2007
- Casual position
- Responsible for the operation of the Lending floor including staff and building
- Customer service including reference enquiries and memberships
Senior Librarian
City of Joondalup
05.2004 - 12.2004
- Responsible for the operation of the Lending floor of the Joondalup Library including staff and collection management
- Addressing aesthetics of the library including new furniture and placement of stock
- Implementing genre collections for non fiction items.
Senior Central Support Officer (Acting)
City of Joondalup
12.2003 - 05.2004
- Involved with future development of Service Level Agreement (SLA)
- Assisting with restructure process and implementing Library Development Plan
- Addressing staff behavioural issues and improving teamwork
Community Information Librarian (Acting)
City of Joondalup
06.2003 - 11.2003
- Maintained communication to staff and customers through the use of a monthly events brochure
- Responded to information enquiries and expanded the visibility of the service by ensuring the telephone number, for Community Information was on many of the City of Joondalup’s marketing materials
Assistant Librarian
City of Joondalup
09.2002 - 06.2003
- Focus of position enhanced to include organising programmes for young adults and adults
Branch Librarian (Acting)
City of Joondalup
07.2002 - 09.2002
- Acted in position while Branch Librarian was seconded
Assistant Librarian
City of Joondalup
12.2001 - 06.2002
- Joined Marketing Committee to expand my knowledge and assist in improving the communication of services offered to the public
Branch Librarian (Acting)
City of Joondalup
07.2001 - 12.2001
- Improved communication processes including the introduction of a suggestion book to ensure everyone’s voice was heard, and to assist part-timers in keeping up with changes
Assistant Librarian
City of Joondalup
04.2000 - 07.2001
- Selection of stock and provision of story time and school holiday programmes
- Advice given to parents on items to assist with a variety of children’s reading development needs
Assistant Librarian
Shire of Augusta Margaret River
12.1999 - 04.2000
- Position acknowledges acquired qualifications
- Selecting and ordering stock for libraries; Selecting stock for return exchange; Assisting with budget requirements; Developing programme for seniors
Assistant Librarian (Acting)
Shire of Augusta Margaret River
03.1999 - 11.1999
- Position required close relationship with Shire Librarian using skills acquired during previous six months
Shire Librarian (Acting)
Shire of Augusta Margaret River
10.1998 - 03.1999
- Supervision of staff; Keeping to budget set up by Manager; Selection and return of stock for library;Maintenance of Library system
Assistant Librarian (Acting)
Shire of Augusta Margaret River
07.1998 - 09.1998
- Supervision of staff in absence of Manager; Participation in ordering stock for libraries; Assisting with budget requirements and writing of business plan; Organisation of relief staff when required;
Library Technician
Shire of Augusta Margaret River
04.1997 - 06.1998
- Supervision of staff in absence of Manager; Evaluating seniors in the community and developing services to seniors; Writing procedure manual for automated system; Assisting with automation.
Library Technician
City of Stirling
04.1995 - 04.1997
- Clerical duties, responsible for following up outstanding items
Library Clerk
City of Bayswater
07.1993 - 03.1995
- Circulation desk and inter library loans
Education
Certificate IV -
ETAS (Education Training Advisory Services)
01.2000
Bachelor of Applied Science - Information and Library Science
Curtin University of Technology
01.1999
Associate Diploma of Applied Science - Library and Information Studies
Central Metropolitan College of TAFE
01.1994
Tertiary Entrance Examination -
Katanning Senior High School
01.1991
Skills
- Excellent communication
- Team building
- Budget and finance management
- Customer service management
- Report writing
- Strategic planning
- Innovation and creativity
- Community relationship building
- Teamwork and collaboration
- Problem-solving
- Decision-making
- Extensive knowledge of public library operations and practices
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
anita.cheetham@joondalup.wa.gov.au, anitacheetham3@gmail.com
Certification
- First Aid Certification
Leading the way in Library Services as we Emerge Stronger
Worked with Librarians and Library and Program Services Officer to create a digital version of library programs. Liaised with Marketing and Library staff to set up a live recording of Toddler Time on Facebook.
Interests
Timeline
Branch Librarian, Duncraig (Acting)
City of Joondalup
02.2025 - 03.2025
Branch Librarian, Whitford (Acting)
City of Joondalup
07.2024 - 01.2025
Branch Librarian, Whitford (Acting)
City Of Joondalup
02.2024 - 05.2024
Team Leader Collection Management (Acting)
City Of Joondalup
11.2023 - 12.2023
Library and Community Programs Officer
City of Joondalup
08.2023 - Current
Team Leader, Events and Programs (Acting)
City of Joondalup
09.2022 - 10.2022
School Liaison Officer (Acting)
City of Joondalup
03.2017 - 08.2023
Youth and Children’s Service Officer
City of Joondalup
06.2011 - 08.2023
Librarian
City of Joondalup
08.2008 - 06.2020
Librarian
City of Joondalup
01.2006 - 09.2007
Senior Librarian
City of Joondalup
05.2004 - 12.2004
Senior Central Support Officer (Acting)
City of Joondalup
12.2003 - 05.2004
Community Information Librarian (Acting)
City of Joondalup
06.2003 - 11.2003
Assistant Librarian
City of Joondalup
09.2002 - 06.2003
Branch Librarian (Acting)
City of Joondalup
07.2002 - 09.2002
Assistant Librarian
City of Joondalup
12.2001 - 06.2002
Branch Librarian (Acting)
City of Joondalup
07.2001 - 12.2001
Assistant Librarian
City of Joondalup
04.2000 - 07.2001
Assistant Librarian
Shire of Augusta Margaret River
12.1999 - 04.2000
Assistant Librarian (Acting)
Shire of Augusta Margaret River
03.1999 - 11.1999
Shire Librarian (Acting)
Shire of Augusta Margaret River
10.1998 - 03.1999
Assistant Librarian (Acting)
Shire of Augusta Margaret River
07.1998 - 09.1998
Library Technician
Shire of Augusta Margaret River
04.1997 - 06.1998
Library Technician
City of Stirling
04.1995 - 04.1997
Library Clerk
City of Bayswater
07.1993 - 03.1995
Bachelor of Applied Science - Information and Library Science
Curtin University of Technology
Associate Diploma of Applied Science - Library and Information Studies
Central Metropolitan College of TAFE
Tertiary Entrance Examination -
Katanning Senior High School
Certificate IV -
ETAS (Education Training Advisory Services)
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