Anita Gapps
Hervey Bay,Queensland
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues and answering customer questions Creative problem-solver, proactive and caring worker with many years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to bring previous knowledge and skills to the role and to continue to develop professionally.
Overview
20
20
years of professional experience
Work History
Bar Assistant and Gaming Assistant ( Keno)
Bowling And Golf Club
2023.05 - 2023.07
- Greeted customers and provided friendly, knowledgeable service.
- Pouring and mixing of alcoholic drinks, including cocktails and beer
- handling cash and EFTPOS sales
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Restocked ice, condiments, and snacks.
- Checked ID cards and verified bar guests were of legal age.
- Knowledge of Keno rules, and able to operate keno terminal
- De-escalated conflict between guests, members and staff
- Cleaning of premises
Childcare Educator and Certified Supervisor
Emali Early Learning Centre
2017.10 - 2021.12
- Adhered to state licensing and company policies and procedures
- Established direct lines of communication with parents, staff and children
- Supported growth, development and integration of all families
- Guide and support children's behaviour and social development by adapting learning opportunities for each child's needs
- Supervise, monitor and encourage children through curiosity, exploration and problem solving
- As certified supervisor, responsibility to adhere to staff/child ratios, open and close the centre (activating alarms) designating staff work areas / lunch breaks / end of shift commitments, liaise with parents, staff, contractors and public and overall running of the centre when manager was not present / available
- Maintain and keep all records (health records, observations and journal )
Childcare Educator and School Support Officer
Switch Education Recruitment Pty Ltd
2016.09 - 2017.09
- Monitored student progress and implemented intervention strategies to support student success.
- Communicated with parents to encourage active parental participation in education.
- Supervise and monitor safety of children in my care.
- Observe for signs of emotional, social or developmental issues in children and bring these matters to appropriate persons (teachers, parents, support person)
- Record all progress, routines, interests and behaviour daily of individual children
Childcare Educator
Goodstart Early Learning
2009.09 - 2016.01
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
Childcare Educator and Out of School Hours Carer
Greenvale Childcare Centre & Woodcroft Primary
2007.01 - 2009.08
- Communicated with children's guardians about daily activities, behaviours and related issues.
- Applied play-based strategies to provide diverse approaches to learning.
- Provided individualized instruction and support to meet personal needs of each child.
- Coordinated schedules of activities, events, and field trips.
Customer Service Operator
K-Mart
2003.11 - 2007.01
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register after end of shift to balance and record accurate transactions.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
RSA And RCG Certificate - Hospitality / Bar Attendant
Tafe
Cobar, NSW05.2023
Certificate II, III And IV - Community Services And Women's Education
Tafe
Noarlunga Centre, SA11.2016
Certificate III - Children's Services (Childcare)
GoodStart Training College
Mawson Lakes, South Australia07.2010
Skills
- Ability to work within Employers philosophy and policy's whilst maintaining confidentiality
- Customer, Client and Staff Safety
- Health Code Requirements (Cleaning & Sanitation)
- High-Volume Environments
- Critical Thinking and Multitasking Abilities
- Cash Register Operations and Sales Transactions
- Excellent communication (written and Oral)
- Willingness to learn new skills
- Use my own initiative and able to work independently or as part of a team
- Punctual, Hardworking, Motivated and Flexible
Timeline
Bar Assistant and Gaming Assistant ( Keno)
Bowling And Golf Club
2023.05 - 2023.07
Childcare Educator and Certified Supervisor
Emali Early Learning Centre
2017.10 - 2021.12
Childcare Educator and School Support Officer
Switch Education Recruitment Pty Ltd
2016.09 - 2017.09
Childcare Educator
Goodstart Early Learning
2009.09 - 2016.01
Childcare Educator and Out of School Hours Carer
Greenvale Childcare Centre & Woodcroft Primary
2007.01 - 2009.08
Customer Service Operator
K-Mart
2003.11 - 2007.01
RSA And RCG Certificate - Hospitality / Bar Attendant
Tafe
Certificate II, III And IV - Community Services And Women's Education
Tafe
Certificate III - Children's Services (Childcare)
GoodStart Training College
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