Anita Rai
Perth
Summary
Experienced operations and service professional with a strong background in housekeeping, commercial cleaning, aged care cleaning, retail operations, and customer service. Proven ability to maintain high standards of cleanliness, safety, and presentation in fast-paced environments. Extensive leadership experience managing operations across 13 convenience and gift stores across Australia, overseeing staff coordination, daily operations, stock control, and customer service standards. Combined with hands-on cleaning and hospitality experience, brings strong capability in supervising teams, maintaining quality standards, and working in high-pressure environments. Holds a Master of Community Development with strong communication, organisation, and problem-solving skills. Seeking a FIFO Cleaning Services Supervisor role in a remote mining village environment.
Overview
3
3
years of professional experience
Work History
Customer Service Team Member
Nando’s Australia
Perth
02.2026 - Current
- Delivered high-quality customer service in a fast-paced environment
- Maintained cleanliness, hygiene, and food safety standards
- Supported daily operations and team performance
Disability Support Worker
Disability Support Worker
Perth
01.2026 - Current
- Provide person-centred support while maintaining clean, safe, and hygienic environments
- Perform domestic cleaning including kitchens, bathrooms, laundry, and living areas
- Follow infection control and workplace safety procedures
- Work collaboratively with healthcare professionals and families
- Maintain accurate documentation and progress notes
Area Operations / Store Management – Multi Site
Convenience & Gift Stores
WA
01.2024 - 12.2025
- Managed daily operations across 13 convenience and gift stores across Australia, including multiple Perth metro and regional locations
- Coordinated staff scheduling, rostering, and daily operational tasks across all sites
- Supervised and supported store employees to maintain consistent service and operational standards
- Conducted regular store inspections to ensure cleanliness, safety, and presentation standards
- Managed stock control, inventory, ordering, and merchandising processes
- Resolved operational and customer service issues across multiple locations
- Ensured compliance with workplace policies, safety procedures, and service expectations
- Worked closely with owners and staff to improve efficiency and service quality
- Managed daily operations across 15 convenience and gift stores across Australia, including multiple Perth metro and regional locations
Retail Assistant
Convenience and Gift Stores
Kalgoorlie
01.2024 - 01.2025
- Provided customer service in a regional mining community
- Assisted with daily store operations including cleaning and stock handling
- Maintained high presentation and hygiene standards in store environment
Housekeeper
Tradewinds Hotel
Fremantle
04.2023 - 12.2023
- Cleaned and serviced guest rooms to hotel standards
- Changed linen, replenished amenities, and maintained presentation standards
- Conducted room inspections ensuring cleanliness and guest satisfaction
- Worked efficiently under time pressure in a hospitality environment
Commercial Cleaner
UltraClean Carpet Cleaning
Perth
01.2023 - 04.2023
- Performed cleaning duties across commercial and residential sites
- Operated cleaning equipment and chemicals safely
- Maintained high standards of hygiene and customer satisfaction
Aged Care Cleaner / Housekeeping
Aged Care Facility
Perth
01.2023 - 04.2023
- Maintained resident rooms and communal areas to strict hygiene standards
- Followed infection control procedures and WHS guidelines
- Ensured safe, clean environment for vulnerable residents
Education
Master of Community Development -
Murdoch University
Skills
- Customer Service Excellence
- Communication & Reporting
- Problem Solving
- Time Management
- Microsoft Office
- Housekeeping & Cleaning Operations
- Infection Control & Hygiene Standards
- Room & Facility Inspections
- WHS & Safety Compliance
- Inventory & Stock Control
- Rostering & Scheduling
- Staff Training & Coordination
- Team Leadership & Supervision
- Multi-Site Retail Operations
- FIFO Work Readiness
Licences And Certificates
- Responsible Service of Alcohol (RSA – WA)
- Valid Overseas Driver Licence (currently driving in WA)
- National Police Clearance
- NDIS Worker Screening Check
- First Aid & CPR
- Full Australian Working Rights
Timeline
Customer Service Team Member
Nando’s Australia
02.2026 - Current
Disability Support Worker
Disability Support Worker
01.2026 - Current
Area Operations / Store Management – Multi Site
Convenience & Gift Stores
01.2024 - 12.2025
Retail Assistant
Convenience and Gift Stores
01.2024 - 01.2025
Housekeeper
Tradewinds Hotel
04.2023 - 12.2023
Commercial Cleaner
UltraClean Carpet Cleaning
01.2023 - 04.2023
Aged Care Cleaner / Housekeeping
Aged Care Facility
01.2023 - 04.2023
Master of Community Development -
Murdoch University