JADE FORBES
Frankston,VIC
Summary
Dedicated and adaptable team member with experience in fast-paced enviornments. Skilled in transaction handling, problem-solving, and delivering excellent customer service while maintaining high standards of hygiene and organisation. Known for strong communication, empathy, and the ability to quickly learn and adapt to new roles, ensuring positive experiences for customers and team members.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Customer Service Team Member
Grill'd
Frankston, VIC
07.2025 - Current
- Deliver fast, friendly, and personalised customer service in high-volume settings.
- Resolve customer inquiries effectively to enhance overall satisfaction.
- Handle transactions using POS systems while managing customer interactions.
- Collaborate with team members to ensure smooth daily operations.
- Demonstrate adaptability and strong time management across multiple areas.
- Ensure a clean, organised, and professional workplace.
- Maintain high standards of food safety, hygiene, and cleanliness.
Hair Salon Assistant
Colour Collections
08.2024 - 02.2025
- Prepared clients for appointments, including shampooing, conditioning, and basic hair care.
- Assisted stylists with daily salon operations to support smooth and efficient service.
- Delivered customer service with attentiveness in salon environment.
- Maintained high standards of cleanliness and hygiene across all salon areas.
Fast Food Team Member
Reddy Roast
04.2023 - 07.2023
- Provided efficient customer service and handled cash transactions accurately.
- Maintained cleanliness and followed food safety standards in a fast-paced environment
- Performed opening and closing duties such as cleaning work areas and restocking shelves.
Education
Completed Year 12 (VCE) -
Carrum Downs Secondary College
11-2025
Skills
- POS transaction handling
- Customer service excellence
- Food safety compliance
- Time management and organisation
- Attention to detail
- Teamwork and collaboration
- Problem resolution
- Adaptability
- Strong communication skills
- Patience and empathy
Hobbies and Interests
- Art, photography, and creative expression
- Walking and personal wellbeing
Certification
Responsible Service of Alcohol (RSA) - 2025
Timeline
Customer Service Team Member
Grill'd
07.2025 - Current
Hair Salon Assistant
Colour Collections
08.2024 - 02.2025
Fast Food Team Member
Reddy Roast
04.2023 - 07.2023
Completed Year 12 (VCE) -
Carrum Downs Secondary College