Anita Spinello
Melbourne,VIC
Summary
A proactive and driven professional with a strong ability to solve problems and collaborate effectively within a team. Experienced in gym operations and member engagement, thriving in fast-paced environments where member concerns are resolved and overall satisfaction is improved. Ready to bring problem-solving skills, teamwork ethic, and dedication to the role of Membership Services Representative at Fitness and Lifestyle Group, with a commitment to supporting FLG’s members and contributing to the team’s success.
Overview
7
7
years of professional experience
Work History
Membership Support Consultant
Goodlife Health Clubs
12.2023 - Current
- Daily use of systems such as Debit Success, Clubware and Gymsales
- Serve as the first point of contact for all members and visitors, ensuring a welcoming environment and positive experience.
- Handle administrative tasks including membership registrations, account updates, and payment processing.
- Resolve member issues promptly, escalating complex concerns to management as necessary.
- Manage member inquiries via phone, email, and in-person, providing information on services, membership plans, and club offerings.
- Maintain accurate member records and ensure all data is entered into the club’s system in a timely manner.
- Support the onboarding process for new members, providing clear instructions on how to use digital tools and access online resources.
- Assist with member retention efforts by identifying concerns and offering solutions
- Managed all inventory levels and entered all data into Clubware correctly
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
Membership Sales Representative
Genesis Health & Fitness
08.2023 - 11.2023
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up
- Managed client database efficiently on Gymsales ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalised service, understanding individual needs, and offering appropriate membership plans.
- Fostered strong relationships with new and existing members, ensuring high level of satisfaction and loyalty.
- Developed strong communication skills while presenting clear explanations of complex membership benefits packages.
- Involved in various forms of lead generation, such as in-reach, out-reach, POS etc.
- Fostered positive relationships with local businesses to increase referrals and enhance brand visibility within the community.
Conference Coordinator
Lilydale Lakeside Conferencing Centre
03.2022 - 07.2023
- Coordinate schedules and logistics for events, including room assignments and catering.
- Prepare and distribute event materials, including agendas, attendee lists, and event instructions.
- Handle on-site event duties, ensuring everything runs smoothly and troubleshooting any issues that arise.
- Maintain a high level of customer service by promptly resolving client issues, gathering feedback, and ensuring satisfaction.
- Assist in managing event registrations, processing payments, and maintaining accurate attendee records.
Fast Food Worker
Bubbas Pizza
02.2018 - 01.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
Education
Diploma - Nutrition
AIPT
03-2025
High School Diploma -
Lilydale High School
Lilydale, VIC10-2021
Skills
- Empathy and patience
- Strong interpersonal skills
- Problem-solving
- Customer service
- Conflict management
- Records management
- Quality controls
- Teamwork and collaboration
- Verbal and written communication
- Office administration
- Bilingual (English & Italian)
- Multitasking
- Reliability
Timeline
Membership Support Consultant
Goodlife Health Clubs
12.2023 - Current
Membership Sales Representative
Genesis Health & Fitness
08.2023 - 11.2023
Conference Coordinator
Lilydale Lakeside Conferencing Centre
03.2022 - 07.2023
Fast Food Worker
Bubbas Pizza
02.2018 - 01.2022
Diploma - Nutrition
AIPT
High School Diploma -
Lilydale High School
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