Saffyre Waugh
Gold Coast,QLD
Summary
Customer focused professional with 10 years of experience across customer service, administration, office coordination, membership support and finance. Highly organised with a strong work ethic, I thrive in fast paced environments and work collaboratively to deliver results. Experienced in leadership roles, supporting and guiding team members with a natural ability to take initiative and contribute to effective team performance.
Overview
9
9
years of professional experience
Work History
Membership Support Consultant
Fitness First Australia
05.2026 - Current
- Engage with prospective members through calls, outreach, referrals and club tours to generate new memberships and meet sales targets.
- Support existing members by answering enquiries, creating positive experiences, and helping members stay motivated in their fitness journey.
- Assist with retention programs, follow-up service calls, opening/closing duties and maintaining strong member relationships to encourage long term engagement.
University Coordinator
Government of Jersey
09.2023 - 10.2025
- Facilitated communication as primary contact for university partners, students and academic staff.
- Coordinated meetings, prepared agendas and managed documentation and diaries.
- Maintained student records and partnership data while ensuring confidentiality.
University Administrator
Government of Jersey
05.2023 - 09.2023
- Provided front of house reception support, welcoming students, staff and visitors while handling enquiries across multiple channels.
- Managed appointments, diaries and correspondence, ensuring a professional and efficient first point of contact.
- Maintained confidential records and supported daily operations, including coordinating interviews, events, training and travel arrangements.
Education Recruitment Consultant
T15 International Limited
01.2023 - 03.2023
- Managed the full recruitment cycle, sourcing and placing qualified teachers across secondary and FE sectors meeting placement targets.
- Built and maintained strong relationships with schools and candidates, delivering tailored recruitment solutions and ensuring client and candidate satisfaction.
- Proactively generated new business through cold calling, networking and referrals.
Assistant Relationship Manager Business Banking
NatWest International
04.2022 - 12.2022
- Delivered personalised, high quality support to business clients acting as a key point of contact and ensuring a seamless service experience whilst building strong client relationships.
- Greeted clients and stakeholders, coordinated meetings and created professional, welcoming and well organised environments.
- Supported relationship managers with account administration, documentation and client requests, ensuring accuracy, compliance and timely follow up.
Customer Service Operations Analyst - Call Centre
NatWest International
03.2022 - 04.2022
Personal Banker
NatWest International
10.2021 - 03.2022
Cashier and Team Supervisor
NatWest International
01.2019 - 10.2021
Waitress (Part-time)
The Melting Pot Cocktail Bar
04.2024 - 12.2024
Sales Assistant and Supervisor
Barannes Health Store and Juice Bar
09.2017 - 01.2019
Education
Health and Social Care Level 2 Progression Diploma -
Highlands College
GCSES and BTEC -
Grainville School
Secondary Education -
Beaulieu Convent School
Skills
- Microsoft Office proficient (Word, Excel, and Outlook)
- Team leadership and training
- Client and stakeholder communication
- Sales and target driven performance
- Diary and schedule management
- Relationship building
- Data management and confidentiality
- Administration and office support
- Customer service and problem solving
- Event and meeting coordination
References
- Tyler Le Masurier - Human Resources Consultant at Government of Jersey tyler.lemasurier@highlands.ac.uk | 01534 608601
- Emma Whale - Director of T15 International Limited emma@t15international.com | 0333 7777 515
Timeline
Membership Support Consultant
Fitness First Australia
05.2026 - Current
Waitress (Part-time)
The Melting Pot Cocktail Bar
04.2024 - 12.2024
University Coordinator
Government of Jersey
09.2023 - 10.2025
University Administrator
Government of Jersey
05.2023 - 09.2023
Education Recruitment Consultant
T15 International Limited
01.2023 - 03.2023
Assistant Relationship Manager Business Banking
NatWest International
04.2022 - 12.2022
Customer Service Operations Analyst - Call Centre
NatWest International
03.2022 - 04.2022
Personal Banker
NatWest International
10.2021 - 03.2022
Cashier and Team Supervisor
NatWest International
01.2019 - 10.2021
Sales Assistant and Supervisor
Barannes Health Store and Juice Bar
09.2017 - 01.2019
Health and Social Care Level 2 Progression Diploma -
Highlands College
GCSES and BTEC -
Grainville School
Secondary Education -
Beaulieu Convent School