Anjelique Eugenio
Rockdale,NSW
Summary
Experienced recruiting professional with expertise in contract negotiation, team management and maintaining Key Accounts with 6+ years experience in the Medical locum field.
Overview
12
12
years of professional experience
Work History
Recruitment Consultant
Global Medics
Sydney
07.2019 - 04.2024
- Building strong relationships with clients through regular communication and providing quality candidates.
- Negotiated competitive locum rates on behalf of clients and candidates to ensure successful placements and minimise cancellations
- Improved client satisfaction by consistently providing high-quality candidates for long term and crisis shifts.
- Constantly adding to the talent pool by actively sourcing candidates through networking events, job boards, and social media platforms and Referrals.
- Maintaining and researching current market trends.
- Key Knowledge on Hospital Specific information, job description and Travel requirements.
- Ensuring doctors meet the regulatory and compliance requirements for AHPRA and NSW Health.
- Negotiated terms of business and service agreements.
Litmus - Key Account Manager
Global Medics -
Sydney
01.2020 - 04.2024
- Training and development of offshore teams, sales teams and compliance teams on CRM processes and compliance.
- Managing the sales team, compliance teams on process of onboarding doctors on EVO & Litmus CRM
- Maintaining high-value accounts through cross selling, effective customer solutions, resolving crisis shifts and short term locum shifts efficiently and in advance.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Implementing process and procedures for Key accounts.
Compliance Consutlant
Global Medics
Sydney
02.2018 - 10.2018
- Creating a personalised and professional onboarding of returning and new doctors to ensure a smooth locum experience.
- Fully understand the compliance requirements for a client be able to explain all requirements clearly and confidently to a candidate.
- Collate all relevant Compliance documents, compliance checks and paperwork requirements.
- Act as a first point of contact for doctors for travel and credentialing documents.
- Regular checks on all candidates’ compliance documentation prior to the expiry date and follow up with the candidate to obtain up-dated documentation to ensure compliance.
- Organise travel requirements for the candidate for the locum assignment including flights, car hire or accommodation through Corporate Traveller.
- Create, update, and maintain all associated records in CRM to ensure Compliance with AHPRA
- Successful resolution of complex compliance issues, demonstrating problem solving abilities and adaptability under pressure due to last minute contracts.
Center Manager
Regus Australia
Citigroup
05.2017 - 01.2018
- Managed work and performance of more than 6 employees.
- Maintaining 600 work station and 300+ Virtual clients ( top 10 Largest Center)
- Implementation of process to improvement to shape organisational culture, streamline procedures for higher efficiency and business growth.
- Applied performance data to evaluate and improve day to day operations, target current business conditions.
- Recruitment, timesheet and rostering
- Trained and guiding team members to maintain high productivity and performance metrics.
- Debt Management and Reconciliation of Clients.
- Ensuring compliance of OH&S Standards in the workplace.
Commercial Account Manager
Sharp Australia
Martin Place
09.2015 - 09.2016
- Using CRM Lotus, Microsoft, Salesforce
- Provided ongoing support to assigned accounts by acting as their primary point of contact for any issues or inquiries.
- Prepared customer presentations and demonstrations of products to solicit new business.
- Consult customers on correct products based on customer needs.
- Email and phone calls to customers to generate new business.
- Negotiate rates to set up finance contracts with Sharp Finance team
- Maintaining a detailed record of each commercial account, correspondence, agreements, and renewals.
Senior Customer Service Representative
Regus
Town Hall
05.2014 - 05.2015
- Provide support to Center Manager (2ic) and the other CSR.
- Established strong rapport with customers, fostering long-term relationships and client retention.
- Resolved customer service issues using company processes and policies.
- Training new employees in call script use, conflict resolution, and data entry.
Customer Service Representative
Regus
Australia Square Plaza
04.2012 - 05.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered prompt service to prioritize customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services
Education
Diploma - Human Resource Management
College of Adult Learning
Sydney, NSW12.2024
Certificate III - Customer Service Engagement
Ultimo
Sydney09.2016
High School Diploma -
Canterbury Girls High School
Sydney 12.2011
Skills
- Client Relationship Building
- Business Development
- Key Account Management
- Account Retention
- Consultative Selling
- Results Driven
Accomplishments
- Top 5 Biller 2021
- Top 10 Biller 2020, 2022 and 2023
- Achieved NSW Audit through effectively using my doctors, contract and clients as evidence for (4 years)
- 100K+ Club - Biller
- Top 5 preferred Agency/Recruiter for NSW ED 2020-2024 for Farwest, Western and Southern
Affiliations
- APsco
- AHRI
Timeline
Litmus - Key Account Manager
Global Medics -
01.2020 - 04.2024
Recruitment Consultant
Global Medics
07.2019 - 04.2024
Compliance Consutlant
Global Medics
02.2018 - 10.2018
Center Manager
Regus Australia
05.2017 - 01.2018
Commercial Account Manager
Sharp Australia
09.2015 - 09.2016
Senior Customer Service Representative
Regus
05.2014 - 05.2015
Customer Service Representative
Regus
04.2012 - 05.2014
Diploma - Human Resource Management
College of Adult Learning
Certificate III - Customer Service Engagement
Ultimo
High School Diploma -
Canterbury Girls High School