Anna-Maree Lawry
Melbourne,VIC
Summary
Fast learning, motivated individual with really good time management. Very reliable, always ready for a challenge.
I will make a great asset to your team.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
Werribee, VIC
04.2023 - Current
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Resolved customer complaints in a timely manner.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Taught staff upselling techniques to meet revenue targets.
Barista/Front of House Staff Member
O'Cafe
Otorohanga , New-Zealand
10.2022 - 11.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Ground beans for espresso shots according to individual customer specifications.
- Operated cash registers to process customer payments.
- Placed orders with suppliers for delivery of products required for daily operations.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
Barista
King St Kitchen
Te-Kuiti, New-Zealand
03.2022 - 10.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Crew Member Trainer
BP
Te-Kuiti , New-Zealand
03.2021 - 02.2022
- Provided training to new crew members on proper customer service techniques and store policies.
- Demonstrated the correct way to use the register, handle cash, and process credit cards.
- Coached crew members in problem solving skills when faced with challenging customer interactions.
- Ensured that all crew members were up-to-date on current promotions, menu items, pricing.
Education
LEVEL 1&2 -
Tokoroa High
Tokoroa, New-Zealand 01-2015
Skills
- Customer-Oriented
- Employee Training
- Fast Learner
- Exceptional Customer Service
- Ability to Adapt
- Resolving Complaints
Timeline
Shift Supervisor
Starbucks
04.2023 - Current
Barista/Front of House Staff Member
O'Cafe
10.2022 - 11.2022
Barista
King St Kitchen
03.2022 - 10.2022
Crew Member Trainer
BP
03.2021 - 02.2022
LEVEL 1&2 -
Tokoroa High