Anna-Marie Harvey
Narellan Vale,NSW
Summary
Diligent and reliable night packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
7
7
years of professional experience
Work History
Commercial Cleaner
ISS Facilities Services
Narellan, NSW
03.2019 - Current
- Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Handled equipment, chemicals and materials properly and with caution.
- Adhered to company policies for appearance, thoroughness and facility security.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Ordered new cleaning supplies for upcoming jobs.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained clean, neat and professional entrances.
- Moved around heavy equipment and furniture for storage or rearranging.
- Organized and used industrial cleaning products following strict safety procedures.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Dealt With client complaints
- Helped with anything the client needed
Retail Sales Associate
GO-LO
Parramatta, NSW
11.2001 - 08.2005
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Used POS system to process sales, returns, online orders and gift card activations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Informed customers of current store promotions to encourage additional sales purchases.
- Issued receipts and processed refunds, credits or exchanges.
- Worked with loss prevention in monitoring shopper behavior.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Greeted customers and helped with product questions, selections and purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Macarthur Girls High School
Parramatta, NSWSkills
- Productivity and Time Management
- Facility and Site Cleaning
- Specialty Deep Cleaning
- Managing Cash Register
- Time Management
- Strong Communication and Interpersonal Skills
- Stockroom Upkeep
- Product Recommendations
- Flexible Hours
- Customer Service
- Retail Store Operations
- Proper Stacking and Storage
- Stocking and Replenishing
- Loading and Unloading
- Safe Lifting Procedures
- Product Labeling
- Goal-Setting and Prioritization
- Task Delegation
Additional Information
As a ambitious woman I believe my future depends on my performance in my career today.After working for numerous companies I have shown improvement and upgrade in customer service and communication skill.
I'm a highly motivated outgoing person and I'm always eager to learn.
I am honest trustworthy and reliable and I believe I would make a great contribution to any company that highers me.
References
Manager ISS FACILITIES SERVICES
Danielle Shears 0418404511
Narellan Police Station
Christopher MacGee
(02)46324499
Timeline
Commercial Cleaner
ISS Facilities Services
03.2019 - Current
Retail Sales Associate
GO-LO
11.2001 - 08.2005
High School Diploma -
Macarthur Girls High School
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