Anna Tzanetatou
SYDNEY,NSW
Overview
9
9
years of professional experience
Work History
Store Manager
PINK WOMAN
PATRA/KEFALONIA GREECE
2021.12 - 2024.11
- Development of business strategies to expand our clientele, store traffic and improve profitability
- Achieve sales goals by training, motivating, coaching, and providing feedback to salespeople.
- Ensure high levels of customer satisfaction by providing exceptional service.
- Full store management and ensuring compliance with policies and procedures.
- Maintaining the store in excellent condition, and adhering to product visual display standards.
- Reporting on purchasing trends, customer needs, profits, etc.
- Propose innovative ideas to increase market share.
- Evaluation of staff performance in order to assess the need for training and development of career paths.
- Resolve all issues that arise regarding staff or customers (complaints, etc.).
- Exemplar of good behavior and high performance.
Assistant Cafe Manager
KOLIOS
PATRA GREECE
2018.12 - 2021.06
- Manage daily cafeteria operations.
- Recruitment and onboarding of new catering staff and baristas.
- Training of employees in the preparation of beverages, and the appropriate use of coffee-making equipment.
- Coordinate with suppliers and order supplies if necessary, such as plastic cups, coffee, milk, and other materials.
- Keep up-to-date records of daily, weekly, and monthly income and expenses.
- Add new menu items based on seasonality and customer preferences, such as vegan coffee drinks.
- Advising staff on the best ways to solve problems with customers and providing excellent customer service.
- Ensure that all areas of the cafeteria are clean and tidy.
Preschool Teacher
TRILIZA
PATRA GREECE
2017.05 - 2018.11
- Education of children with various activities, artistic arts, theater education, visual arts, gymnastics, and also music-kinetic conduction, babysitting, and attention during meals.
Special personal characteristics and abilities include a love for children, creativity and imagination, patience, responsibility, consistency, the ability to follow instructions and commands, composure in difficult situations, and the ability to take initiative, which are qualifications that characterize me!
Store Manager's Assistant
MONOPOLIO
PATRA
2015.06 - 2017.02
- 1. Control of the sales process through regular evaluation.
- 2. Increase sales of your products.
- 3. The optimal size of the sales force. 4. Organization / Creation of a storefront.
- I have fluency in communication. Active, I have readiness, patience, and persuasion in order to be more effective and polite, and to be more pleasant in my contact with customers. I have negotiation skills and can deal with different types of people without discrimination. I am very observant, I have flexibility, quick reactions, and a neat appearance. I have knowledge of promotional products and calculating skills. Acoustic to the wishes of the customer, with alternatives when there are not what they are looking for. In addition, handling a cash register, collecting money, credit card transactions, monitoring store deficiencies, refueling, and writing order forms.
Education
Certificate - Business Administration Executive
D.Y.P.A
GREECE2024-01
Nursery Assistant - Health And Welfare
ΙΕΚ ΑΚΜΗ
PATRAS GREECE 2018-11
Certificate of Technical Studies - Computer And Information Systems
ECDL
PATRAS GREECE2018-01
High School Diploma -
FIRST COLLEGE ARGOSTOLI
KEFALONIA GREECE 2013-01
Skills
- Strong verbal communication
- Ability to work under pressure
- Decision-making
- Self-motivation (strong internal motivation)
- Conflict resolution, problem-solving skills
- Leadership skills
- Customer Relationship Management
- Adaptability
- Teamwork
- Creativity
- Computer and Internet skills, written and oral communication, organizational skills, multitasking ability, time management, creativity, discipline, patience, determination, and dedication
- Market analysis, operations manager, teamwork, and team building
Languages
Greek
Native/ Bilingual
Timeline
Store Manager
PINK WOMAN
2021.12 - 2024.11
Assistant Cafe Manager
KOLIOS
2018.12 - 2021.06
Preschool Teacher
TRILIZA
2017.05 - 2018.11
Store Manager's Assistant
MONOPOLIO
2015.06 - 2017.02
Certificate - Business Administration Executive
D.Y.P.A
Nursery Assistant - Health And Welfare
ΙΕΚ ΑΚΜΗ
Certificate of Technical Studies - Computer And Information Systems
ECDL
High School Diploma -
FIRST COLLEGE ARGOSTOLI