Overview
Work History
Education
Skills
Languages
Timeline
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Anna Tzanetatou

Anna Tzanetatou

SYDNEY,NSW

Overview

9
9
years of professional experience

Work History

Store Manager

PINK WOMAN
PATRA/KEFALONIA GREECE
12.2021 - 11.2024
  • Development of business strategies to expand our clientele, store traffic and improve profitability
  • Achieve sales goals by training, motivating, coaching, and providing feedback to salespeople.
  • Ensure high levels of customer satisfaction by providing exceptional service.
  • Full store management and ensuring compliance with policies and procedures.
  • Maintaining the store in excellent condition, and adhering to product visual display standards.
  • Reporting on purchasing trends, customer needs, profits, etc.
  • Propose innovative ideas to increase market share.
  • Evaluation of staff performance in order to assess the need for training and development of career paths.
  • Resolve all issues that arise regarding staff or customers (complaints, etc.).
  • Exemplar of good behavior and high performance.

Assistant Cafe Manager

KOLIOS
PATRA GREECE
12.2018 - 06.2021
  • Manage daily cafeteria operations.
  • Recruitment and onboarding of new catering staff and baristas.
  • Training of employees in the preparation of beverages, and the appropriate use of coffee-making equipment.
  • Coordinate with suppliers and order supplies if necessary, such as plastic cups, coffee, milk, and other materials.
  • Keep up-to-date records of daily, weekly, and monthly income and expenses.
  • Add new menu items based on seasonality and customer preferences, such as vegan coffee drinks.
  • Advising staff on the best ways to solve problems with customers and providing excellent customer service.
  • Ensure that all areas of the cafeteria are clean and tidy.

Preschool Teacher

TRILIZA
PATRA GREECE
05.2017 - 11.2018
  • Education of children with various activities, artistic arts, theater education, visual arts, gymnastics, and also music-kinetic conduction, babysitting, and attention during meals.
    Special personal characteristics and abilities include a love for children, creativity and imagination, patience, responsibility, consistency, the ability to follow instructions and commands, composure in difficult situations, and the ability to take initiative, which are qualifications that characterize me!

Store Manager's Assistant

MONOPOLIO
PATRA
06.2015 - 02.2017
  • 1. Control of the sales process through regular evaluation.
  • 2. Increase sales of your products.
  • 3. The optimal size of the sales force. 4. Organization / Creation of a storefront.
  • I have fluency in communication. Active, I have readiness, patience, and persuasion in order to be more effective and polite, and to be more pleasant in my contact with customers. I have negotiation skills and can deal with different types of people without discrimination. I am very observant, I have flexibility, quick reactions, and a neat appearance. I have knowledge of promotional products and calculating skills. Acoustic to the wishes of the customer, with alternatives when there are not what they are looking for. In addition, handling a cash register, collecting money, credit card transactions, monitoring store deficiencies, refueling, and writing order forms.

Education

Certificate - Business Administration Executive

D.Y.P.A
GREECE
01-2024

Nursery Assistant - Health And Welfare

ΙΕΚ ΑΚΜΗ
PATRAS GREECE
11-2018

Certificate of Technical Studies - Computer And Information Systems

ECDL
PATRAS GREECE
01-2018

High School Diploma -

FIRST COLLEGE ARGOSTOLI
KEFALONIA GREECE
01-2013

Skills

  • Strong verbal communication
  • Ability to work under pressure
  • Decision-making
  • Self-motivation (strong internal motivation)
  • Conflict resolution, problem-solving skills
  • Leadership skills
  • Customer Relationship Management
  • Adaptability
  • Teamwork
  • Creativity
  • Computer and Internet skills, written and oral communication, organizational skills, multitasking ability, time management, creativity, discipline, patience, determination, and dedication
  • Market analysis, operations manager, teamwork, and team building

Languages

Greek
Native/ Bilingual

Timeline

Store Manager

PINK WOMAN
12.2021 - 11.2024

Assistant Cafe Manager

KOLIOS
12.2018 - 06.2021

Preschool Teacher

TRILIZA
05.2017 - 11.2018

Store Manager's Assistant

MONOPOLIO
06.2015 - 02.2017

Certificate - Business Administration Executive

D.Y.P.A

Nursery Assistant - Health And Welfare

ΙΕΚ ΑΚΜΗ

Certificate of Technical Studies - Computer And Information Systems

ECDL

High School Diploma -

FIRST COLLEGE ARGOSTOLI

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Anna Tzanetatou