ANNABELLA R WESLEY
Freshwater,NSW
Summary
Adaptable Hospitality Specialist with 3 years of experience in setting reservations and promptly helping guests. Focused on providing excellent service by collaborating with teammates to meet the customers' needs. Talented at improving customer service through effective customer communication. Passionate about providing upbeat and friendly service, resulting in consistent return customers.
Overview
5
5
years of professional experience
Work History
Bartender/Gaming Attendant
Brookvale Hotel
05.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Conducted routine rounds through game room floor to check and test games.
- Assisted with ticket redemption and provided prize selection to customers.
Bartender
Greenhouse
11.2022 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Bartender
Manly Wharf Hotel
10.2021 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Listen Out Festival
11.2022 - 11.2022
- LISTEN OUT FESTIVAL – OCTOBER 2022
- Served bar food and alcoholic beverages including wine, craft beer, and custom cocktails to 200-400+ patrons
- Studied and memorized dozens of cocktail recipes, wines and beers in order to give quality recommendations to guests
- Maintained a clean and organised bar area by constantly wiping down surfaces, closing the venue, and replenishing fresh ingredients
- Welcomed guests ensuring they were promptly served
- Coordinated with team to maintain a safe environment by regulating alcohol consumption and de-escalating conflict
- Upheld all local and federal COVID-19 safety protocols
- Helped around the venue when was required including food running, picking up glasses and maintaining a clean venue
- Maintained a good relationship with managers, co-workers and regulars
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
BOOKKEEPER
FLITESCHOOL MANLY PTY LTD
09.2020 - 04.2021
- Entering payments, receipts
- Bank reconciliation
- Preparation of BAS reports for accountant
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Identified accounting errors when cross-referencing documents and database information.
- Reported financial data and updated financial records in ledgers and journals.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
INDEPENDENT CONTRACTOR
SALMAT
04.2021 - 08.2021
- Operated drive through services including taking orders, handling payment, and food delivery in a prompt but friendly manner
- Provided exceptional customer service
- Memorized menus and mastered the POS system
- Maintain a clean work environment
- Worked in a team with my fellow crew members, I was employed as an independent contractor delivering magazines and promotional material for both a mid-week run, and weekend run whilst the permanent contractors were on holiday for a period of approximately eight (8) weeks
- Duties included;
- Sorting magazines generally ranging between 6 and 9 separate bundles for delivery
- Delivering material to my designated area/streets
- Reporting to management at the conclusion of each delivery run
CASUAL LEGAL ADMIN
ROCKLIFF LAWYERS PTY LTD
01.2021 - 08.2021
- Copy typing legal documents
- Basic accounts and bookkeeping
- Filing, deliveries
- Administration work
CASUAL KITECHENHAND/BARTENDER CHUBB’S BAR
01.2021 - 04.2021
- Washing dishes
- Assisting preparation of food
- Serving customers
- WAITRESS/KITCHEN HAND/DELIVERIES– BOATHOUSE MANLY, KAZI BALMORAL, IRONBARK PIZZA MANLY
VOLENTEER LIFEGUARD – DEE WHY SURF CLUB
01.2019 - 04.2019
- Monitored the beach ensuring everyone’s safety and always be aware if any danger arose
- Provided a safe environment for over 200 members to swim while enforcing beach rules and offering top-notch service
- Completed months of lifeguard training including CPR, first aid, rescues, beach runs and swims
- Reacted quickly to emergency situations
- Front of house crew – hungry jacks AND BETTYS BURGERS MANLY
Education
High School -
Monte Sant Angelo Mercy Collage
Sydney, NSW12.2020
Skills
- Recipe and Menu Memorization
- Guest Satisfaction
- Engaging Customers
- Responsible Serving
- Liquor, Beer and Wine Knowledge
- Team Worker
- Customer Service
- Time Management
- Ambitious
- Eager to learn and challenge myself
- Problem Solving
Qualification
- RSA
- RCG
- Bronze Medallion
- Drivers License
- PUA21012 Certificate 11 in Public Safety (Aquatic Rescue)
Timeline
Bartender/Gaming Attendant
Brookvale Hotel
05.2023 - Current
Bartender
Greenhouse
11.2022 - 04.2023
Bartender
Listen Out Festival
11.2022 - 11.2022
Bartender
Manly Wharf Hotel
10.2021 - 04.2023
INDEPENDENT CONTRACTOR
SALMAT
04.2021 - 08.2021
CASUAL LEGAL ADMIN
ROCKLIFF LAWYERS PTY LTD
01.2021 - 08.2021
CASUAL KITECHENHAND/BARTENDER CHUBB’S BAR
01.2021 - 04.2021
BOOKKEEPER
FLITESCHOOL MANLY PTY LTD
09.2020 - 04.2021
VOLENTEER LIFEGUARD – DEE WHY SURF CLUB
01.2019 - 04.2019
High School -
Monte Sant Angelo Mercy Collage
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