Monique Jade
Penrith
Summary
Dynamic and customer-focused professional with extensive experience at Peachtree Hotel, excelling in alcohol compliance and payment processing. Proven ability to enhance guest experiences through effective beverage promotions and strong multitasking skills. Recognized for training new staff and fostering a collaborative team environment, ensuring high standards of service and satisfaction.
Responsible professional skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Overview
4
4
years of professional experience
Work History
Bartender/Gaming Attendant
Peachtree hotel
Penrith
01.2025 - Current
- Prepared and served a variety of cocktails and beverages to guests.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Provided excellent customer service, engaging with guests and addressing inquiries.
- Upsold drink specials and promotions to enhance guest experience.
- Trained new bartenders on bar procedures and customer service standards.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Poured wine, beer, and cocktails for patrons.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Assisted in setting up the bar for service shift.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Cleansed glasses with sanitizing solution after each use.
- Handed out food hourly
- knows tab/keno
- Kept track of intoxication
- Work well within my team
Barista
Sommerset eatery
Kingswood
04.2022 - 01.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared a variety of coffee beverages according to customer preferences.
- Maintained cleanliness and organization of the coffee station and seating area.
- Assisted customers with menu selections and provided recommendations.
- Operated espresso machines and brewing equipment efficiently during peak hours.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Implemented health and safety standards in food preparation areas diligently.
- Greeted customers and took orders for coffee drinks, food items, and other beverages
Skills
- Alcohol compliance
- Beverage promotions
- Payment handling
- Strong multitasking
- Food preparation
- Responsible alcohol service
- Payment processing
- Bar restocking
- Food service
- Liquor restocking
- Recipe and menu memorization
- Food running
- Problem solving
- Customer engagement
Timeline
Bartender/Gaming Attendant
Peachtree hotel
01.2025 - Current
Barista
Sommerset eatery
04.2022 - 01.2024