Annabella Whyman
Cameron Park,NSW
Summary
Dynamic professional with extensive experience at Dusk, excelling in crisis intervention and building rapport. Proven ability to enhance client outcomes through effective communication and empathy. Committed to professional development and ethical decision-making, I thrive in collaborative environments, driving team success while maintaining high customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Casual Team Leader
Dusk
Kotara, New South Wales
10.2022 - Current
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Demonstrated ability to deliver therapeutic support and short-term psychological interventions with recurring clientele who experience mental health hardships.
- Experienced in building strong partnerships with community services to expand networks and enhance client outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Assistant Store Manager
Dusk
Kotara, NSW
01.2023 - 02.2024
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled scheduling for store shifts to achieve adequate staffing.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Maintained a respectful and responsible character while handling customers and fellow team members.
Motel Cleaner
The Lady Jane Motel
Bulahdelah, New South Wales
05.2019 - 02.2021
- Cleaned bathrooms, including showers, toilets, sinks and countertops.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Maintained a clean work environment by adhering to safety regulations at all times.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Science - Psychology
University of Newcastle
Newcastle, NSW11-2025
Skills
- Knowledge of mental health conditions and an understanding of the NDIS
- Crisis intervention skills and risk assessment skills
- Culturally appropriate support
- Active listening skills, paired with empathy and compassion skills
- Written communication
- Building rapport and client advocacy
- Ethical decision-making
- Professional development is a commitment
- Emotional resilience
- Flexibility and adaptability
- Strong theoretical foundations in mental health, human behavior, psychological assessment, and therapeutic intervention strategies
Languages
Spanish
Elementary
Certification
- Full Australian driver's license
- Prompt willingness to receive required qualifications.
Accomplishments
- Citizenship Award
- Bachelor of Psychological Science in progress
- Distinction in CRIM 2010, CRIM 2020, CRIM 1010, PSYC 3800, and high distinction in SOCA 1020
Affiliations
- Volunteer support for elderly community members — assisted with daily activities, emotional support, and social engagement
- Personal interest in gardening and plant care demonstrates patience, responsibility, and a strong connection to nature
- Maintain regular well-being routines through solo walks with my dog, fostering mindfulness, resilience, and emotional health
- Stay connected to current events and community issues through regular engagement with news and educational media
Timeline
Assistant Store Manager
Dusk
01.2023 - 02.2024
Casual Team Leader
Dusk
10.2022 - Current
Motel Cleaner
The Lady Jane Motel
05.2019 - 02.2021
Bachelor of Science - Psychology
University of Newcastle
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