ANNABELLE WINTER-COOKE
Greenslopes,Australia
Summary
Store Team Supervisor with extensive experience in café operations at Zarraffa’s Coffee. Demonstrated success in improving operational efficiency and mentoring staff to deliver exceptional customer service. Proficient in multitasking, problem-solving, and fostering strong customer relationships.
Currently studying for a Bachelor of Engineering (Honours) with the University of Queensland at the Saint Lucia Campus in Brisbane, commencing the second year in 2026.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Team Supervisor
Zarraffa’s Coffee
Townsville, Australia
01.2024 - Current
- As a Zaraffas Store Supervisor I maintained responsibility for mentoring staff, ensuring efficient store operations and adhering to security protocols for opening and closing.
- Led daily store operations and ensured high standards of customer service.
- Trained and mentored team members on product knowledge and sales techniques.
Barista/All-Rounder
IDK Coffee
Townsville, Australia
01.2024 - Current
- Working directly with business owners at IDK Coffee broadened my café experience, where I was able to build new customer relationships.
- Maintained cleanliness and organization of the coffee shop environment.
- Engaged with new customers to provide exceptional service and recommendations.
Barista/All-Rounder
Zarraffa’s Coffee
Townsville, Australia
01.2020 - 01.2024
- Working in a busy franchise has helped me develop multitasking and time-sensitive skills.
- I successfully managed food preparation, cold and hot drink making, while focusing on great customer service.
- Collaborated with team members to streamline service during peak hours.
- Prepared and served high-quality coffee beverages to customers.
Education
Bachelor of Engineering (Honours) - Engineering
University of Queensland
Saint Lucia, QLD01-2028
Year 12 Certificate -
Southern Cross Catholic College Annandale Townsville
Townsville11-2024
Provide cardiopulmonary resuscitation - First Aid
Real Response Training
Townsville, QLD01.2024
Provide basic emergency life support - First Aid
Real Response Training
Townsville, QLD01.2024
Skills
- Customer service
- Multitasking
- Time management
- Engineering principles
- Emergency response
- Problem solving
- Team leadership
- Communication skills
- Quality assurance
- Health and safety
- Data entry proficiency
- Food preparation
- Retail experience
- Technical problem solving
Affiliations
- University of Queensland – Chemical Engineers Society
- University of Queensland – Engineers without borders member
Certification
• Provide cardiopulmonary resuscitation, 2024
• Provide basic emergency life support, 2024
• Provide First Aid, 2024
• Provide basic emergency life support, 2024
• Provide First Aid, 2024
Feedback
You’ve been an incredible supervisor, a supportive coworker, and a truly wonderful person to work alongside. Your dedication, kindness and leadership have left a lasting impact, and you will be greatly missed by the entire team., Zarraffa’s Coffee Townsville Fairfield Team, 2025
References
- Morgan Parnell, Zarraffas Coffee Fairfield Manager, morgan2324@gmail.com, 0459 281 811
- Brooke Bell, IDK Coffee Owner, idkcoffee.tsv@gmail.com
- Bianca Morabito, Product Domain and Marketing Lead, Telstra, Bianca.Morabito@team.telstra.com, 0455 098 750
Leadership and Team Skills
- Retail Store Supervisor
- Multitasking
- Time-sensitive skills
- Retail store protocol and security (lock up and open)
- New staff training and mentoring
- Building customer relationships
Accomplishments
Australian Defence Force Long Tan Student Leadership Award 2022
Timeline
Store Team Supervisor
Zarraffa’s Coffee
01.2024 - Current
Barista/All-Rounder
IDK Coffee
01.2024 - Current
Barista/All-Rounder
Zarraffa’s Coffee
01.2020 - 01.2024
Bachelor of Engineering (Honours) - Engineering
University of Queensland
Year 12 Certificate -
Southern Cross Catholic College Annandale Townsville
Provide cardiopulmonary resuscitation - First Aid
Real Response Training
Provide basic emergency life support - First Aid
Real Response Training