Annaliese Olsen
706/14 Leila Street, Cannington
Summary
Motivated individual with extensive experience in customer service excellence. Known for a strong work ethic and dedication to improving customer experiences. Actively seeking a full-time position to apply skills and contribute to team success.
Overview
5
5
years of professional experience
2018
2018
years of post-secondary education
Work History
Customer Service Officer
Cash Converters
Perth
12.2024 - 12.2025
- Delivered exceptional customer support by providing tailored solutions and addressing diverse inquiries
- Enhanced customer satisfaction through empathetic problem-solving and effective issue resolution
- Managed high-volume inbound and outbound calls while coordinating interdepartmental communications
- Executed scheduling modifications and accommodated requests with precision
- Processed payments efficiently using manual and automated systems
- Evaluated hardship arrangements, creating effective short-term and long-term payment solutions
- Resolved complex account disputes while maintaining professional relationships with customers
Sales Assistant
Vintage Cellars
Mount Lawley
01.2023 - 09.2024
- Operated point-of-sale systems, ensuring 100% accuracy in electronic payment transactions
- Executed daily opening and closing procedures, managing cash handling and float operations
- Maintained optimal inventory levels through systematic restocking of spirits, wines, and craft beers
- Delivered exceptional customer service with warm greetings and professional assistance
Sales Assistant
BWS
Subiaco
06.2022 - 01.2023
- Oversaw point-of-sale operations and electronic payment systems, ensuring accurate transaction records
- Executed opening and closing procedures, including cash handling and security measures
- Monitored inventory levels to maintain optimal stock of premium spirits, wines, and beer selections
- Fostered a welcoming atmosphere through professional customer engagement and tailored service
Cashier
Harvey Norman
West Perth
02.2022 - 06.2022
- Operated point-of-sale systems with precision, maintaining accurate cash balances
- Processed diverse payment transactions including refunds, checks, and merchandise exchanges
- Delivered professional customer service through warm greetings and attentive assistance
- Executed end-of-day procedures including cash reconciliation and banking operations
Sales Assistant
Fantastic Furniture
Midland
09.2021 - 02.2022
- Accurately operated point-of-sale systems and managed electronic payment transactions
- Maintained store condition through regular cleaning protocols and showroom upkeep
- Delivered exceptional customer service via phone support, order processing, and personalized assistance
- Optimized product displays to enhance visual merchandising impact
- Facilitated warehouse inventory checks to address customer inquiries
- Supported end-of-day operations, including cash reconciliation and closing procedures
Beverage Attendant
Rac Arena
Perth
05.2021 - 09.2021
- Delivered attentive service by offering customers diverse selections of alcoholic beverages and snacks
- Operated cash register, POS system, and EFTPOS machine to ensure accurate transactions
- Maintained clean and organized bar environment while systematically restocking shelves for optimal patron experience
Sales Assistant
Inspiration Paints
Forrestdale
08.2020 - 05.2021
- Restocked shelves and racks with latest merchandise to enhance customer experience
- Responded to incoming customer inquiries regarding product availability and stock information
- Assisted customers in-store while managing cash register operations for smooth transactions
- Operated tinting machine to process orders, maintaining clean and organized workplace
Education
High School Diploma -
Cyril Jackson, Senior Campus
Perth, WASkills
- Adaptability
- Customer Service
- Problem Solving
- Dispute Resolution
- Teamwork and collaboration
References
- Jeremy Sneddon, 0426 223 401
- Maggie Mcgregor, 0410 235 585
- Theo Myers, 0424 235 021
Timeline
Customer Service Officer
Cash Converters
12.2024 - 12.2025
Sales Assistant
Vintage Cellars
01.2023 - 09.2024
Sales Assistant
BWS
06.2022 - 01.2023
Cashier
Harvey Norman
02.2022 - 06.2022
Sales Assistant
Fantastic Furniture
09.2021 - 02.2022
Beverage Attendant
Rac Arena
05.2021 - 09.2021
Sales Assistant
Inspiration Paints
08.2020 - 05.2021
High School Diploma -
Cyril Jackson, Senior Campus