Arianna Murray
Summary
Proven track record in enhancing customer satisfaction, showcasing my exceptional interpersonal skills and digital literacy. With a background in effectively managing customer enquiries and resolving issues with professionalism, I am dedicated to ensuring customer satisfaction at every interaction. I have a passion for providing excellent customer support to clinicians and health workers and working harmoniously in a team environment.
Overview
12
12
years of professional experience
Work History
Customer Service Officer
EHealth Queensland
02.2024 - Current
- Provide excellent, front line customer support to Queensland Health employees through multiple communication channels.
- Proficiently document and lodge requests and incidents through ServiceNow, an Information Technology Infrastructure Library (ITIL) compliant tracking system
- Enhance customer satisfaction by efficiently addressing and resolving customer IT enquiries and concerns through the continuous use of the Knowledge Based System in ServiceNow and the Online IT Portal.
- Escalate tickets to the correct assignment groups with diplomacy, skillfully negotiating resolutions that satisfy the customer and align with company Service Level Agreements.
- Assigned the Incident Support role, escalating urgent tickets that pose great impact to multiple Queensland Health employees and sites, to the appropriate, specialist team.
- Create alerts on the DSC Alerts Board within ServiceNow to inform the Digital Service Centre of planned maintenance and changes that may or will have impact within Queensland Health.
- Provide efficient support to customers through Live Chat in ServiceNow, which encourages the customer to attempt and perform their own trouble shooting for incidents and requests by following the guided links in the self-help portal.
- Foster connections and nurture partnerships with colleagues at eHealth Queensland and its clientele.
- Surveil my own performance through the incident and request tracking system. Ensuring any concerns are raised to my Team Leader for further support and advice.
Polynesian Dancer and Entertainer
Heilani Productions
02.2012 - Current
- Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
- Communicated with guests clearly and with good humour to encourage laughter and excitement.
- Collaborated with other entertainers to create engaging acts.
- Coached performers to develop individual skills and fill gaps in group performance.
- Assisted in managing stage crew to deliver smooth, successful performances.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
Service Team Member (Inbound Call Centre Agent)
TSA Group
10.2023 - 02.2024
- Answering incoming calls promptly and professionally.
- Providing excellent customer service by addressing enquiries and resolving issues.
- Following call scripts and guidelines to ensure consistent service.
- Documenting and updating customer information accurately within the system.
- Collaborating with team members to share knowledge and improve customer satisfaction.
Polynesian Dancer and Entertainer
Leofoo Village Theme Park
07.2023 - 09.2023
- Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
- Created and participated in performances that adapted to different audiences
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Collaborated with other entertainers to create engaging acts.
- Utilized improvisation techniques to enhance shows.
- Managed variety of technical equipment used in performances.
Pick Packer
Labourpower Recruitment Services
04.2022 - 06.2023
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Worked fast to meet assigned daily picking quotas.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Pick Packer and Forklift Operator
Americold Logisitcs
08.2020 - 04.2022
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Manoeuvred forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Education
High School Diploma -
Groves Christian College
Kingston, QLD11.2015
Skills
- Excellent Customer Support
- Digital Literacy
- Interpersonal Skills
- Fast Learner
- Works well under pressure
- Works well independently and autonomously
- Reliable
- Punctual
- Communication
- Adaptability
REFEREES
TSA Group
Adam Russell
0413 406
arussell@tsagroup.com
eHealth Queensland
Allan Tregenza
allan.tregenz@health.qld.gov.au
Timeline
Customer Service Officer
EHealth Queensland
02.2024 - Current
Service Team Member (Inbound Call Centre Agent)
TSA Group
10.2023 - 02.2024
Polynesian Dancer and Entertainer
Leofoo Village Theme Park
07.2023 - 09.2023
Pick Packer
Labourpower Recruitment Services
04.2022 - 06.2023
Pick Packer and Forklift Operator
Americold Logisitcs
08.2020 - 04.2022
Polynesian Dancer and Entertainer
Heilani Productions
02.2012 - Current
High School Diploma -
Groves Christian College
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