Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Anne Li

Joondalup,WA

Summary

Psychology graduate with retail experience and a strong focus on customer service. Proven ability to deliver attentive service in fast-paced environments. Committed to enhancing the customer experience at Runyeh Coffee through exceptional front-of-house support. Quick learner with a passion for growth in the specialty coffee industry.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Volunteer Coordinator

Marymead CatholicCare
Canberra, ACT
08.2024 - 08.2025
  • Provide care and comfort to babies while their parents are engaged in other activities or responsibilities.
  • Ensure a safe, nurturing, and calming environment for the baby.
  • Engage in gentle play and soothing activities such as rocking, singing, or storytelling.
  • Monitor the baby's basic needs, including diaper changes and feeding (if instructed by the parents).
  • Communicate with parents regarding the baby's mood, behavior, and any noteworthy observations.

Pharmacy Assistant

Chemist Warehouse
Belconnen, ACT
02.2023 - 08.2025
  • Assisting customers with general queries
  • Replenishing stock and maintaining inventory levels
  • Serving customers and processing purchases through our Point-of-Sale system
  • Setting up displays for catalogue promotions

Teacher and Tutor

Canberra Chinese School
Woden, ACT
08.2022 - 05.2023

As a tutor:

  • Modelled good behaviour and a love for academics.
  • Followed instructions from teachers and took initiative when necessary.

As a teacher:

  • Effectively assessed student needs and progress.
  • Fostered positive relationships with students and encouraged them every step of the way.

Assistant

Kangxin Psychological Counseling and Treatment Center
Zhengzhou, China
12.2020 - 03.2021
  • Receiving visitors
  • Helping psychologists and counsellors with psychological tests
  • Recording the content of meetings
  • Performing logistics work, etc.

Crew Member

McDonald's China
Zhengzhou, Henan
07.2017 - 09.2017
  • Delivered prompt, friendly customer service in a high-volume, fast-food environment.
  • Operated POS system, managed cash handling, and ensured order accuracy
  • Maintained cleanliness and hygiene standards across front-of-house and dining areas
  • Collaborated closely with team members to meet efficiency and service targets
  • Demonstrated strong multitasking skills during peak hours, handling customer queues and coordinating orders
  • Received positive feedback for punctuality, teamwork, and positive attitude

Education

Master of Social Work

Edith Cowan University
Perth, WA
07-2027

Bachelor of Science - Psychology

Australian National University
Canberra, ACT
07-2025

Skills

  • πŸ§β€β™€οΈ Customer Service Excellence – Proven ability to engage customers warmly and resolve issues with professionalism and care
  • πŸ’¬ Strong Communication Skills – Clear, friendly, and confident communicator; skilled in active listening and interpersonal interaction
  • 🀝 Team Collaboration – Positive team player with experience working closely with others in dynamic retail settings
  • 🧠 Quick Learner & Adaptable – Fast to pick up new systems, routines, and workflows in busy service environments
  • β˜•οΈ Passion for Coffee Culture – Deep interest in specialty coffee and eager to learn barista techniques and cafΓ© operations
  • ⏱ Time Management & Multitasking – Comfortable juggling tasks efficiently during high-traffic periods
  • πŸ˜ƒ Friendly & Professional Demeanor – Naturally approachable, with a calm and composed presence under pressure
  • 🧽 Cleanliness & Attention to Detail – Maintains tidy work areas and ensures high presentation standards

Certification

  • First Aid, FirstAisPro, 08/2022, 08/2025
  • Working With Vulnerable People (WWVP), ACT Government, 08/2022, 08/2027

Languages

English
Full Professional
Chinese
Native/ Bilingual

Timeline

Volunteer Coordinator

Marymead CatholicCare
08.2024 - 08.2025

Pharmacy Assistant

Chemist Warehouse
02.2023 - 08.2025

Teacher and Tutor

Canberra Chinese School
08.2022 - 05.2023

Assistant

Kangxin Psychological Counseling and Treatment Center
12.2020 - 03.2021

Crew Member

McDonald's China
07.2017 - 09.2017

Bachelor of Science - Psychology

Australian National University

Master of Social Work

Edith Cowan University
Anne Li