Annette Soosay
Randwick
Summary
Invested Social Worker dedicated to forming trusting relationships and advocating for best interest of clients. 2 years of experience with expertise in the National Disability Insurance Scheme (NDIS), NSW Housing, Mental Health and Domestic Violence. Respectful professional who is compassionate in advocating for the marginalised.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Coordination Manager/ Social Worker
The Windgap Foundation
08.2023 - Current
- Supervise and guide a team of Support Coordinators, ensuring their adherence to company policies, procedures, performance standards and NDIS procedures and standards
- Provide coaching, mentoring, and support to team members to foster professional growth and development.
- Manage team workload, and participant allocation
- Facilitate ongoing training sessions for Support Coordinators to keep them updated on NDIS best practices, and industry trends.
- Promote a positive and collaborative work environment that encourages knowledge sharing and team camaraderie.
- Ensure all documentation, records and reports are up-to-date and comply with Windgap and NDIS requirements.
- Positively represent Windgap at relevant community events, promoting our services and advocating for the needs of our participants.
Senior Support Coordinator/Social Worker
The Windgap Foundation
03.2023 - 08.2023
- Undertake direct line management when the Support Coordination Manager is on leave or as directed. ·
- Support the Support Coordination Manager to provide coaching, mentoring, and support to team members to foster professional growth and development as required. ·
- Promote a positive and collaborative w providing feedback, support and problem-solve complex situations
- Participation in Windgap's Leading Change Team, working groups and finance meetings
Support Coordinator/Social Worker
Windgap Foundation
03.2022 - 03.2023
- Providing support to clients and their families through the interpretation and implementation of their National Disability Insurance Scheme (NDIS) plan
- Involved in research, coordinating and managing a range of informal and mainstream supports to suit my clients' capacity, needs, and goals
- Working through a person-centred, capacity building, trauma-focused approach to support my client in achieving their NDIS goals.
- Complex case management for participants with identified complex care needs involving mental health, drug and alcohol, domestic violence and homelessness.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Supporting clients and their families through various review meeting processes with the NDIS
- Case note writing and recording all Support Coordination work through CIMS
- Facilitating regular client stakeholder meetings with various formal and informal supports.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Assistant Manager
MIMCO Australia
12.2019 - 03.2022
- Assisted with achieving targets and monthly KPIs by consistently making budget each month and financial year
- Assisted with on-boarding new employees by reviewing resumes and conducting face-to-face interviews
- Provided customer service by listening and attending to the needs and wants of a customer
- Reported monthly customer trends to the store manager to help guide marketing strategies and increase sales
- Maintained appropriate store inventory levels and visual merchandising
- Deescalated customer concerns and issues between customers and employees by addressing customer inquiries and complaints.
Case Manager and ACCESS Program Officer
Women's and Girls Emergency Centre (WAGEC)
06.2021 - 01.2022
- Throughout my time at WAGEC, I gained experience in and knowledge specifically in New South Wales Housing, the homelessness sector, and factors that influence and drive domestic violence
- My main tasks included case management, assisting in intake assessments, and working alongside the ACCESS Project Manager in implementing a 'back to workforce' program designed for domestic violence survivors
- I utilized my case management and project management skills by providing referral pathways for women and children impacted by domestic violence, writing support letters to advocate for the rights of women and their children, working through a person-centred and capacity building approach to help my clients achieve their goals and measurable outcomes, being involved in regular internal and external supervision which allowed me to develop and utilize my reflective skills in social work practice, case management writing through an online database known as CIMS, being involved in front line social work through facilitating initial intake assessments for women and families, and developing a sound understanding of Aboriginal knowledge, cultural awareness, and competency by attending Aboriginal cultural awareness trainings and being a member of WAGC's Reconciliation Action Plan (RAP) committee.
Student Social Worker
Brighton-Le-Sands Public School
06.2020 - 11.2020
- Providing one-to-one counseling with kids involved in social issues such as domestic violence and child neglect
- Facilitating evidence-based workshops targeting at developing social skills in children by addressing grief and recognizing and expressing emotions appropriately
- Assisting in enhancing the well-being of students, parents, and staff
- Aided in creating an evaluative work culture by independently carrying out evaluations of pre-existing programs aimed at addressing emotions such as grief and loss in children
- Drafted proposals for independent work and presented my findings to relevant stakeholders.
Volunteer Research Assistant
Decision Neuroscience Lab, UNSW
01.2018 - 01.2019
- Collaboratively and successfully designed an intervention targeting vaccinations
- Engaged with creative thinking and decision making in neuroscience technology
- Critically evaluated and applied effective intervention designs and ideas
- Collected data
- Aided with presenting findings to international researchers and supervisors.
Education
Masters of Social Work -
Western Sydney University
03.2021
Bachelors of Psychological Science -
University of New South Wales
11.2018
South Australian Matriculation - Taylor's College
Kuala Lumpur, Malaysia 11.2016
Skills
- Community Care - NDIS, NSW Housing, DCJ, Domestic Violence, Early Psychosis Care
- Problem Resolution
- Teamwork and Collaboration
- Team Development
- Employee Coaching and Mentoring
- Proficient in SPSS Data Collection (t-tests, correlations, chi-square analyses)
- Scientific report writing
- Project Management
- Data Entry and Analysis
Certification
- Mental Health First Aid
- First Aid
- Working with Children Check
- National Police Certificate
- NDIS Worker Check (NDISWC)
Timeline
Support Coordination Manager/ Social Worker
The Windgap Foundation
08.2023 - Current
Senior Support Coordinator/Social Worker
The Windgap Foundation
03.2023 - 08.2023
Support Coordinator/Social Worker
Windgap Foundation
03.2022 - 03.2023
Case Manager and ACCESS Program Officer
Women's and Girls Emergency Centre (WAGEC)
06.2021 - 01.2022
Student Social Worker
Brighton-Le-Sands Public School
06.2020 - 11.2020
Assistant Manager
MIMCO Australia
12.2019 - 03.2022
Volunteer Research Assistant
Decision Neuroscience Lab, UNSW
01.2018 - 01.2019
Masters of Social Work -
Western Sydney University
Bachelors of Psychological Science -
University of New South Wales
South Australian Matriculation - Taylor's College
- Mental Health First Aid
- First Aid
- Working with Children Check
- National Police Certificate
- NDIS Worker Check (NDISWC)
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