Annie Dalkin
Geelong
Summary
Have RSA and Victorian Drivers Licence
Reliable employee ready for immediate start. Skilled in customer service and experience in the hospitality industry. Utilizes effective communication, multitasking and problem solving skills to enhance guest satisfaction. Ability to adapt to fast paced environments and to collaborate with team members, maintaining high service standards. Known for reliability and a positive attitude
Overview
6
6
years of professional experience
Work History
Hospitality Worker
Pomonal Estate
10.2019 - 02.2025
- Greeted guests with friendly and professional acknowledgment
- Delivered excellent customer service to support company reputation and patron satisfaction
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Used cash registers and credit card machines to cash out customers
- Promoted hotel brand's loyalty program via social media, email and direct mail
- Maintained clean and welcoming dining environment, ensuring a positive guest experience and a organised work environment
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash
- Prepared food and beverages and verified adherence of quality and safe food-handling standards
Cleaner
Saltwood Build
02.2019 - 09.2022
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings
- Cleaned and sanitized bathrooms, kitchens and dining areas according to established protocols
- Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees
- Removed trash, debris and other waste materials from premises
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime
- Handled equipment, chemicals, and materials properly and with caution
- Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency
Education
Completed VCE -
Stawell Secondary College
Stawell, VIC01-2023
Skills
- Customer service
- Problem-solving skills
- Multitasking
- Excellent communication
- Organizational skills
- Decision-making
- Staff training
- Cleaning and sanitizing
- Food preparation
Timeline
Hospitality Worker
Pomonal Estate
10.2019 - 02.2025
Cleaner
Saltwood Build
02.2019 - 09.2022
Completed VCE -
Stawell Secondary College
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