Annie Do
Sydney,NSW
Summary
Customer-savvy and accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Energetic and having years of experience offering quality food services. Talented Table Busser. Excellent serving customers and maximizing loyalty while keeping dining area ready for any need. Successful at organizing and prioritizing tasks and clearing tables. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Food and Beverage Attendant
Silks - Crown Towers Sydney
Sydney, NSW
03.2021 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Developed and maintained courteous and effective working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Provided attentive service and proactively assessed guest needs.
- Set up advertising signs and displays on shelves, counters and tables.
- Assisted customers with carry-out service.
- Exceptionally maintained Crown Grooming Standards
Food and Beverage Attendant
Little Viet Eatery
Drummoyne, NSW
04.2019 - 01.2021
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted with conducting pre-shift meetings to review specials, menu changes and house counts.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Offered product samples, answered questions and helped customers find items.
TV Editor
Vietface TV Australia
Sydney, NSW
03.2018 - 04.2019
- Interviewed show guests and moderated discussions.
- Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
- Stayed up-to-date on FCC requirements for various shows, adapting stories and plans accordingly.
- Built broadcast storylines to interest listeners and grow station audience.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Utilized Edius to manipulate, splice and sync video footage.
- Assembled various amounts of footage into seamless end product.
- Reviewed and edited film by selecting best combination of performance, sequencing and timing to tell story.
- Edited videos for digital distribution by managing graphics, sound, music mix and color correction.
- Worked with editorial team to develop, produce and edit content for broadcasting.
- Developed and maintained courteous and effective working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Food and Beverage & Event Attendant & Receptionist
Cabramatta Bowling Club
Cabramatta, NSW
11.2015 - 02.2018
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Assisted wait staff with timely food delivery and guest requests.
- Set up advertising signs and displays on shelves, counters and tables.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Assisted patrons with seating by giving directions and lighting paths.
- Provided information about current and future events at facility.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Education
Bachelor of Arts - Media Arts And Production
University of Technology Sydney
Sydney, NSW08.2018
Skills
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Excellent Verbal and Written Communication
- Team-Oriented and Cooperative
- Cultural Awareness and Sensitivity
- Understanding Customer Needs
- Multitasking and Prioritization
- Attention to Detail
- Employee Motivation and Discipline
- Creative Thinking
- Creative Visualization
- Audio and Visual Effects Assessments
Timeline
Food and Beverage Attendant
Silks - Crown Towers Sydney
03.2021 - Current
Food and Beverage Attendant
Little Viet Eatery
04.2019 - 01.2021
TV Editor
Vietface TV Australia
03.2018 - 04.2019
Food and Beverage & Event Attendant & Receptionist
Cabramatta Bowling Club
11.2015 - 02.2018
Bachelor of Arts - Media Arts And Production
University of Technology Sydney
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