Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Alessia Cauchi

Maraylya

Summary

Friendly and reliable team player with a proven track record at work, school and on the soccer field. Excelling in customer service and through my strong interpersonal skills. Very empathetic and understanding. Enjoy bringing positivity and laughter to everything I do.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Pattisons Pattiserie
10.2022 - Current
  • Develop strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Prepare and serve food while adhering to food safety guidelines and maintaining a safe and sanitary working environment at all times.
  • Deliver exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Handle cash transactions accurately and efficiently.
  • Collaborate with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Resolve customer complaints promptly and professionally.
  • Train new staff members on company policies and procedures.
  • Maintain stock levels of cups, lids, straws, and condiments throughout shift.

Customer Service Representative

S&R Gourmet Pastizzi
01.2021 - Current
  • Provide support to external customers.
  • Assist customers with making appointments, special order requests and arranging pickup.
  • Answer customer telephone calls promptly and professionally to avoid wait times.
  • Respond to customer requests for products, services and company information.
  • Customer service - shopfront, packing and distributing orders and answering, responding to phone enquiries and handling payments.
  • Support baker in the kitchen including general duties including the rotation of stock, cleaning of bakery equipment and utensil, preparing packaging and general cleaning.

Education

Santa Sophia Catholic Collage
Box Hill

Skills

  • Ability to work as a team
  • Efficient and detailed oriented
  • Courteous and strong service mindset
  • Upbeat and positive personality
  • Patient and Empathetic
  • Adaptable
  • Proficient in Microsoft Office and Google Suite

Accomplishments

  • Minor Premier and Grand Final Champions - Hills Soccer Competition (2024)
  • Grand Final Runner-up - School Soccer (2024)
  • Active participant in Social Justice groups including supporting Vinnies Van appeals (preparing and distributing food to the homeless)
  • Represented school at numerous sporting events (swimming, cross country, athletics, soccer and touch football gala days)
  • Principals Award (2021)



Certification

  • Certificate II in Skills for Work and Vocational Pathways, VET Catholic Education Dioceses of Parramatta (n progress)
  • Completing my course in SIT20322 Certificate II in Hospitality in 2024-2025 (in progress)

Timeline

Food and Beverage Attendant

Pattisons Pattiserie
10.2022 - Current

Customer Service Representative

S&R Gourmet Pastizzi
01.2021 - Current

Santa Sophia Catholic Collage

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Alessia Cauchi