Annie Lakin
Toowong
Summary
I am a recent Griffith University graduate with foundational knowledge in environmental science and hands-on experience gained through academic projects. I possess strong teamwork, problem-solving, and time-management skills. I am prepared to work hard for my career goals and make meaningful contributions with commitment and drive. I am known for my strong work ethic, friendly and positive demeanour, and results-oriented mindset.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Casual Barista/Waitress
The Coffee Club
10.2016 - 07.2021
- I worked in the hospitality industry for nearly 5 years, gaining extensive knowledge in customer service, food/drink presentation, store and barista practices. Being able to work at a fast pace, problem solving and paying attention to detail in stressful situations is a useful asset that I have taken away from this position. In the final 2 years of my employment with The Coffee Club I exercised leadership skills as a senior staff member through guiding and teaching younger staff members.
Contact Centre Agent
Urban Utilities
07.2021 - 12.2021
- This role required me to manage high volumes of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues. This position worked my problem-solving skills to the max and allowed me to further develop my skills with computer programs such as Microsoft word, Excel and Microsoft Teams. I received 1 month of extensive training prior to commencing my position in how to manage all kinds of difficult conversations with customers. I believe this was extremely valuable experience for me.
Courier Driver
Direct Couriers
01.2021 - 02.2022
- In 2021 I was employed with Direct Couriers where I worked as a contracted delivery driver. My main responsibility was to deliver packages efficiently, adhering to tight schedules and customer expectations. I delivered to various businesses both in and out of state and worked with many different people across the industry. As a sole-trader, I had to use a lot of initiative and time-management skills.
Retail Assistant
Price Attack
08.2022 - 06.2024
- In 2022 I began casual work as a retail assistant at Price Attack Indooroopilly. Here I learned to develop strong rapport with customers, fostering trust and loyalty through effective communication skills. My key responsibilities included assisting customers with product selection and inquiries, maintaining store merchandise and displays, processing sale transactions via POS systems, store cleanliness and assistance to stylists in the salon.
Customer Service Executive
Right2Drive
07.2024 - Current
- My current position is a Customer Service Executive at Right2Drive. Here I deliver loan vehicles to those that have been in an accident and are not at fault. My daily tasks include driving to and from customers, explaining contracts to customers, delivering/retrieving vehicles from services and repairs, and detailing vehicles. Working around vehicles requires us to promote a safe work environment by adhering to all company safety guidelines and regulations during daily operations. I am required to be thorough and precise whilst explaining legal documentation with customers. This has exercised my attention to detail and further improved my customer service skills.
Education
Year 12 QCE -
West Moreton Anglican College
01.2018
Bachelor of Science - Wildlife Biology, Geography
Griffith University
Brisbane, QLD03-2025
Skills
- Customer service
- Working in a team
- Attention to detail
- Time management
- Experience with R studio, ArcGIS, Microsoft Word/Excel/Teams
- Lab experience
- Animal handling/husbandry
- Phone/email management
- Problem solving
- Eftpos and POS systems
- Positive and professional
- Open Automatic licence Currently working towards receiving Manual licence
Certification
RSA
AVAILABILITY
I am available full-time Monday to Fridays.
Timeline
Customer Service Executive
Right2Drive
07.2024 - Current
Retail Assistant
Price Attack
08.2022 - 06.2024
Contact Centre Agent
Urban Utilities
07.2021 - 12.2021
Courier Driver
Direct Couriers
01.2021 - 02.2022
Casual Barista/Waitress
The Coffee Club
10.2016 - 07.2021
Year 12 QCE -
West Moreton Anglican College
Bachelor of Science - Wildlife Biology, Geography
Griffith University
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