Annie Nguyen
Bullcreek,WA
Summary
Accomplished over 20 years of customer service with proven expertise in customer consultation and relationship management. Excelled in sales and upselling, enhancing client satisfaction and loyalty through personalized service plans and exceptional communication skills. Demonstrated ability to drive results and exceed expectations, with a strong focus on achieving optimal client outcomes.
Overview
17
17
years of professional experience
Work History
Beauty Therapist
Jurlique
03.2024 - Current
- Performed a variety of beauty treatments, including facials, massages, and for optimal client results.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Analyzed client needs and came up with individualized and continuous treatment plans.
Beauty Therapist and Beauty Consultant
Clarins
01.2013 - 03.2022
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Educated clients on care processes and advised on further care and products.
- Processed payments, entering sales in register for prompt customer service.
Owner
Dinner Box Express
06.2016 - 04.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Call Center Representative
Telstra Corporation
05.2007 - 12.2007
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Education
Diploma - Beauty Therapist
Perth Beauty College
East Vic Park11.2006
Certificate II - Business
Mildand Tafe
Western Australia 11.2000
Skills
- Sales and Upselling
- Appointment Scheduling
- Customer Service
- Retail experience
- Relationship Building
- Customer Consultation
- Sales expertise
- Service Consultations
- Relationship building and management
- Team Collaboration
- Cash Register Operation
- Staff Supervision
Languages
Vietnamese
Limited Working
Timeline
Beauty Therapist
Jurlique
03.2024 - Current
Owner
Dinner Box Express
06.2016 - 04.2018
Beauty Therapist and Beauty Consultant
Clarins
01.2013 - 03.2022
Call Center Representative
Telstra Corporation
05.2007 - 12.2007
Diploma - Beauty Therapist
Perth Beauty College
Certificate II - Business
Mildand Tafe