Annmaree Whitehead
Avoca Beach,NSW
Summary
Over three years of experience as a Swim Instructor and Baby Instructor, and almost two years of experience as a Pool Deck Supervisor, Reception/Front desk staff and Duty Manager at 5 Star Swim Schools Kincumber. Proven track record in managing the front desk, maintaining cleanliness, teaching, and occasionally working as a duty manager. Adept at communication and teamwork and thrive in fast-paced environments. In addition, I have design qualifications and a strong enthusiasm for the design industry.
Overview
7
7
years of professional experience
Work History
Pool Deck Supervisor and Reception/Front Desk Staff
5 Star Swim School Kincumber
11.2022 - Current
- Abide by the code of conduct and carry out duties according to BASS and site policies
- This includes following equal opportunities, safeguarding children, and health and safety policies
- Greet and welcome guests with a friendly attitude as soon as they arrive
- Handle and resolve customer enquiries efficiently and professionally by telephone and in person at the reception counter
- Fully understand and enforce entry policies and procedures
- Ensure that the front desk and entry area are kept clean and take responsibility for the operations at the centre, including daily takings and class schedules
- Maintain a high standard of safety supervision at all times
- Oversee programs and staff to ensure that programs run smoothly and efficiently
- Provide ongoing feedback to instructors and parents about students' abilities and evaluate their progress.
Swim Instructor
5 Star Swim School Kincumber
12.2020 - Current
- To deliver lessons ensuring adherence to the scheme of work and lesson plans
- To integration of Learn to Swim programme reward schemes into classes
- Ensure safe provision of all equipment and ensure it is used correctly
- Make sure safety standards are followed in sessions and undertake risk assessments
- Identify participants' abilities and encourage them to reach their full potential
- Provide explanations and demonstrate swimming techniques
- To be a positive role model, creating a positive and fun environment in which to motivate and encourage children and adults to participate in swimming.
Volunteering Canteen Worker
Munchery, Green Point Christian College
10.2019 - 09.2020
- Serving students and staff during lunch providing friendly customer service
- Handle moneys and transactions with accuracy and care
- Ensure all OH&S practices are followed including hand washing and good general hygiene
- Be aware of food allergies and cross contamination
- Ensure stock levels were maintained
- Ensure adequate staff was available for set tasks.
Waitress
House of Hubert
10.2017 - 10.2017
- Take accurate food and drink orders using a POS system and communicate order details to the kitchen staff as needed
- Ensure the Cafe environment is clean, safe and inviting at all times for customers
- Nurture friendly relationships with customers to increase loyalty and boost the businesses reputation
- Ensure all OH&S procedures are followed and understood
- Provide the perfect service experience for every customer ensuring they feel both welcomed and valued
- Maintain updated records of cleaning procedures
- Replenish stock and ensure the café is always set up and ready for the following day.
Education
Cert IV in Interior Decoration -
TafeNSW
Newcastle, NSW01.2023
High School Certificate -
Green Point Christian College
Green Point, NSW01.2020
Cert III in Design Fundamentals - Interior Design
Whitehouse Institution of Design
Sydney, NSW01.2020
Skills
- WHS
- Customer Service
- Adaptive
- Creative
- Reception area upkeep
- Policy Implementation
- Computer Skills
- Problem Resolution
- Work Planning and Prioritization
- Proactive and good work ethics
- Honest and reliable
- Excellent customer service
References
Available on Request
Timeline
Pool Deck Supervisor and Reception/Front Desk Staff
5 Star Swim School Kincumber
11.2022 - Current
Swim Instructor
5 Star Swim School Kincumber
12.2020 - Current
Volunteering Canteen Worker
Munchery, Green Point Christian College
10.2019 - 09.2020
Waitress
House of Hubert
10.2017 - 10.2017
Cert IV in Interior Decoration -
TafeNSW
High School Certificate -
Green Point Christian College
Cert III in Design Fundamentals - Interior Design
Whitehouse Institution of Design
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