Bridie Tilse
Mountain View,NSW
Summary
Dynamic Administrator with a proven track record at South Grafton Ex-Servicemen's Club, enhancing operational efficiency through streamlined processes and exceptional customer service. Skilled in data entry and staff management, I fostered a collaborative environment while ensuring accurate payroll processing and effective scheduling, contributing to high levels of member satisfaction and engagement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrator / Gaming Duty Manager
South Grafton Ex-Servicemen's Club
04.2011 - 07.2025
- Streamlined administrative processes, enhancing efficiency in member services and event coordination.
- Coordinated scheduling for events, ensuring seamless execution and high customer satisfaction.
- Managed member inquiries, providing timely responses to enhance engagement and loyalty.
- Developed and maintained filing systems, improving document retrieval and organisation.
- Oversaw procurement of office supplies, ensuring cost-effective purchasing practices were followed.
- Trained new staff on administrative procedures, fostering a collaborative work environment.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Collected, arranged, and input information into database system.
- Processed payroll for employees, ensuring timely and accurate payments.
- Processed vendor invoices with accuracy and attention to detail.
- Reconciled accounts payable transactions, identifying discrepancies efficiently.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Oversaw daily operations, ensuring compliance with gaming regulations and standards.
- Managed large sums of cash responsibly, adhering to strict cash handling procedures for security purposes.
Education
High School Diploma -
South Grafton High School
South Grafton, NSWSkills
- Customer service
- Financial accounting
- Strong attention to detail
- Recordkeeping and file management
- Office administration
- Experienced with MS Office applications
- Decision-making
- Staff management
- Scheduling
- Bookkeeping
- Time management
- Database entry
- Cash handling and management
- Payroll processing
Certification
- Responsible Service of Alcohol
- Responsible Conduct of Gambling
- Advanced RCG
- Anti-Money Laundering
Timeline
Administrator / Gaming Duty Manager
South Grafton Ex-Servicemen's Club
04.2011 - 07.2025
High School Diploma -
South Grafton High School
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