ANTHONY ROWELL

• Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
• Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Streamlined service processes for increased efficiency and improved customer experience.
• Facilitated communication between clients and internal teams to address concerns promptly and effectively.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
• Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
• Demonstrated adaptability in managing diverse clientele while maintaining a steadfast focus on quality outcomes.
• Assisted in the successful launch of new products/services through effective support strategies.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Provided support to social service clients in navigating available resources.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Facilitated communication between clients and other service providers.
• Assisted in conducting needs assessments to identify key areas of service needs.
• Participated in meetings with stakeholders to discuss program objectives and strategies.
• Administered and tracked client service payments.
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.

Heidelberg SM52 2col

CAREER EQUIPMENT

Heidelberg SM74 CD 5col & 10col SM74 CD
Heidelberg SM74 4col
Heidelberg 2col & 4col MO
Heidelberg 2col ZP

• Inspected completed parts to verify compliance with specifications and quality standards.
• Utilized micrometers and calipers to measure and verify precise tolerances.
• Adapted to frequently changing priorities in a dynamic manufacturing environment, ensuring timely completion of all assignments.
• Demonstrated flexibility in working with various materials, including metals, plastics, and composites, to produce high-quality machined components.
• Adjusted machine settings to reduce waste and improve efficiency.
• Worked with team members to improve production processes and procedures.
• Adjusted machines to increase productivity for runs.
• Supported team members in troubleshooting complex machine issues, sharing knowledge and expertise to resolve problems quickly.
• Assisted in training new machinists on company procedures, best practices, and safe operation of equipment.
• Monitored equipment to detect and report malfunctions and prevent accidents.
• Achieved tight tolerances by carefully calibrating machines before beginning each job.
• Supported recordkeeping by logging daily production, scrap rate and machine maintenance data.
• Completed projects on time and under budget and maintained equipment and tools.
• Managed multiple projects simultaneously, prioritizing tasks to meet deadlines while maintaining high-quality work standards.
• Performed preventative maintenance on machines regularly to minimize downtime due to breakdowns or malfunctions.
• Maintained detailed records of completed jobs, tracking materials used and time spent on each project for accurate billing purposes.
• Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
• Calibrated machines to maintain required productivity levels and adherence to quality standards.
• Collaborated with quality assurance team to resolve discrepancies and implement corrective actions for non-conforming parts.
• Enhanced production efficiency by setting up, adjusting, and operating various machines according to specifications.
• Reduced waste and increased material utilization with precise measurement and cutting techniques.
• Improved workplace safety by performing routine maintenance on machinery and ensuring all equipment was in proper working order.
• Suggested new methods of machining that resulted in better product quality with reduced production time.
• Maximized machine uptime by efficiently scheduling jobs based on priority level and resource availability.
• Contributed to cost reduction efforts by identifying opportunities for process improvements within the manufacturing area.
• Trained and mentored new and existing machinists on proper machining techniques.
• Adapted quickly to new and changing technologies in machining field.
• Devised and implemented process improvements to enhance production.
• Recommended adjustments to production processes to optimize product quality.

Heidelberg SM74 4col

• Tradesperson-Machinist

Heidelberg 5col SM74cd & 10col SM74cd

• Tradesperson-Machinist

• Offsider
• Heidelberg 5col SM74DI

Heidelberg 2colZP

• Tradesperson-Machinist

Heidelberg 2col & 4colMO

• Tradesperson-Machinist

• Apprentice Printer
• Completion of printing Apprenticeship

• 1st year Apprentice Printer