Pooja Chhabra
Queanbeyan,Australia
Summary
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Service professional with solid track record in customer service and operational management. Adept at leveraging experience to drive process improvements and optimize customer experiences. Known for team collaboration, adaptability, and achieving results through effective communication and problem-solving skills.
Experienced with service operations, ensuring customer satisfaction and operational efficiency. Utilizes problem-solving and communication skills to enhance service delivery. Knowledge of team collaboration and adaptability, contributing to consistent and reliable performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
18
18
years of professional experience
Work History
Service Officer APS4
Services Australia
Canberra
12.2023 - Current
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Streamlined service processes for increased efficiency and improved customer experience.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
SECURITY GUARD (NV1)
MSS Security
Canberra
07.2022 - 12.2023
- Joined MSS Security in 2022 through a scholarship program they had running, I was assigned to the Department of Education, and the Department of Employment and Workplace Relations
- My duties are customer service, assisting staff and visitors alike with their queries, access control monitoring to ensure there is no unauthorized access to the department, and desk duties
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
ONLINE SHOPPER
Coles Supermarket
Queanbeyan
01.2014 - 02.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Collaborated with team members to achieve daily sales goals and optimize store performance.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Tracked order progress from initial purchase through delivery, ensuring timely updates were provided to customers throughout the process.
CHILDCARE EDUCATOR
Goodstart Early Learning Centre
Albury
01.2019 - 12.2019
- In 2019 I started my role as a childcare educator at goodstart early learning center, my main goal here was to aid and support in the general development of children aged from 8 weeks - 5 years
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Communicated with parents and other staff about student progress.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Communicated with children's guardians about daily activities, behaviors and related issues.
TEACHER
Government High School
Rapjura, India, India
01.2013 - 12.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Enhanced literacy skills with targeted reading programs.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
SENIOR SALES EXECUTIVE
Vikas Associates
Rajpura, India, India
01.2007 - 12.2009
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Utilized multiple marketing strategies to improve profitability.
- Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
Education
CERTIFICATE II - SECURITY OPERATIONS
ACT SECURITY
12.2022
CERTIFICATE III - EARLY CHILDHOOD/CARE
12.2019
BACHELOR'S - EDUCATION
12.2007
MASTER'S - ECONOMICS
PUNJABI UNIVERSITY
12.2006
Skills
- Excellent communication skills
- Organizational skills
- Ability to work in a team or unsupervised
- Quick learner
- Ability to meet deadlines
- Interpersonal
- Reliable
- Computer literate (word, excel)
- Effective customer communication
- Problem-solving abilities
- Reliability
- De-Escalation Techniques
- Time management abilities
- Cultural Competency
- Maintain records
- Reporting and documentation
- Written and verbal communication
References
- Jayde Conner , Current Team Leader Services Australia,Jayde.connor@servicesaustralia.gov.au
- Ruchi Viring, Previous Manager, 0403 983 220, ruchiviring@gmail.com
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Additional Information
Representative of Social Club in Services Australia.
Passed language proficiency test from NAATI . (Hindi and Punjabi).
Timeline
Service Officer APS4
Services Australia
12.2023 - Current
SECURITY GUARD (NV1)
MSS Security
07.2022 - 12.2023
CHILDCARE EDUCATOR
Goodstart Early Learning Centre
01.2019 - 12.2019
ONLINE SHOPPER
Coles Supermarket
01.2014 - 02.2023
TEACHER
Government High School
01.2013 - 12.2019
SENIOR SALES EXECUTIVE
Vikas Associates
01.2007 - 12.2009
CERTIFICATE II - SECURITY OPERATIONS
ACT SECURITY
CERTIFICATE III - EARLY CHILDHOOD/CARE
BACHELOR'S - EDUCATION
MASTER'S - ECONOMICS
PUNJABI UNIVERSITY