Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Sandy Aoun

Sydney,NSW

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

APS4 Service Officer

Services Australia
Redfern, NSW
07.2022 - Current
  • Provided customer service and support to clients, responding to inquiries in a timely manner.
  • Resolved customer complaints promptly and efficiently.
  • Maintained accurate records of customer interactions and transactions.
  • Greeted customers upon arrival at the office and assisted them with their needs.
  • Answered phone calls professionally and provided information to callers as needed.
  • Collaborated with other departments to ensure prompt resolution of client requests.
  • Adhered to company policies when dealing with customers or resolving issues.
  • Provided guidance and advice regarding payments and services features, benefits and processes.
  • Scheduled appointments for clients who needed further assistance or had more complex requirements.
  • Maintained up-to-date knowledge of payments and services offered by the organization.

Customer Service Representative

PAC DUTY FREE
Beirut, Lebanon
01.2017 - 12.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

High School Diploma -

Moorefield Girls High Scool
Sydney, NSW
12-2016

Bachelor of Arts - Criminology And Criminal Justice

University of New South Wales
Sydney, NSW

Skills

  • Reporting and documentation
  • Client Needs Assessments
  • Interviewing skills
  • Active Listening
  • Attention to Detail
  • Customer Service
  • De Escalation Tactics
  • Written and verbal communication
  • Research and facts collecting

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual

References

References available upon request.

Timeline

APS4 Service Officer

Services Australia
07.2022 - Current

Customer Service Representative

PAC DUTY FREE
01.2017 - 12.2018

High School Diploma -

Moorefield Girls High Scool

Bachelor of Arts - Criminology And Criminal Justice

University of New South Wales

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Sandy Aoun