Anuska Pokhrel
Sydney,NSW
Summary
Dynamic food and beverage professional with experience at Hotel Barahi, excelling in customer engagement and service. Recognized for exceptional product knowledge and ability to resolve customer concerns swiftly. Certified barista skilled in crafting high-quality coffee beverages, demonstrating patience and empathy in fast-paced environments. Committed to enhancing guest satisfaction and team collaboration.
Overview
1
1
year of professional experience
Work History
Food and Beverage Attendant
Hotel Barahi
Pokhara, Nepal
09.2024 - 12.2025
- Responded quickly to customer complaints or special requests in a professional manner.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Communicated effectively with kitchen staff regarding customer orders.
- Maintained a positive attitude towards coworkers and customers at all times.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Certified Barista
Coffee Class
Pokhara, Nepal
02.2025 - 03.2025
- Successfully completed certified barista training, focused on coffee-based beverages.
- Learned to prepare espresso, cappuccino, latte, and other café-style drinks.
- Gained practical skills in milk frothing, customer service, and hygiene maintenance.
- Awarded a certificate upon completion of hands-on barista training.
Education
Bachelor of Information Technology - Information Technology
Victoria University
Sydney, NSW04-2028
Higher Secondary - Science
Prativa Secondary School
Pokhara, Nepal01-2024
Skills
- Customer engagement
- Teamwork
- Product knowledge
- Patience and empathy
- Working hours and environment
- Customer service
- Project management
- Problem solving
Timeline
Certified Barista
Coffee Class
02.2025 - 03.2025
Food and Beverage Attendant
Hotel Barahi
09.2024 - 12.2025
Bachelor of Information Technology - Information Technology
Victoria University
Higher Secondary - Science
Prativa Secondary School
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